Kiley Eisenmann Email & Phone Number

Marion, Iowa, United States

Lead a team of 18 customer support associates. Responsible for operational effectiveness, customer engagement, and call review and coaching. Leading through change.

Marion, IA

Marion, IA

• Understands, practices and exemplifies the values and behaviors of the Dynamic Organization.
• Supervises, monitors and trains staff in both inbound and outbound calling activities.
• Performs full scope of talent management and development activities, including all aspects of the performance management process, performance and behavior assessment, feedback, coaching, career planning and guidance.
• Monitors daily team and queue performance, understands the impacts to the business and takes appropriate action.
• Troubleshoots appropriate level of wireless technical issues and is able to teach a team to do the same.
• Resolves and/or addresses more complex customer issues or questions, which includes taking escalated calls from customers/associates.

Cedar Rapids, Iowa Area

Refined current replenishment plan to maximize capacity and product availability for customers and RWC’s.Organized stock room and sales floor to ensure proper execution for monthly inventory.Identified an opportunity with the battery swap program in store and have worked through education and execution with store staff to take monthly results from 24% loss.

Secured and developed business with new customer resulting in a monthly gross revenue increase of $115,000.Handled multiple requests from customers and third parties with location updates, service needs and potential failures.Ability to determine customers’ needs and expectations through effective listening and deductive reasoning.Positive communication.

Cedar Rapids, Iowa Area

Handled multiple requests from customers and third parties with location updates, service needs and potential failures.Ability to determine customers’ needs and expectations through effective listening and deductive reasoning.Positive communication through phone and email.Proven track record to give more bargaining power for service excellence and.

Cedar Rapids, Iowa Area

Managed all aspects of an over the road truck driver and equipment.Dispatching of freight to team and solo drivers via phone and QUALCOMM communication.Conflict resolution and problem solving resulting from a team driving environment.Coordinated all scheduling needs and concerns through effective communication with freight planning.Honored with Team.

Coralville, IA

Coralville, IA

Managed all aspects of day-to-day operations of Coldwater Creek retail stores:Customer service and store presentation expectations.Employee hiring, training, and development.

Williamsburg, IA

Managed all aspects of day-to-day operations of Old Navy and Banana Republic retail stores:Customer service and store presentation expectations.Employee hiring, training, and development.Increased store business volume by 15% within the first year.Increased customer conversation and credit card conversion to district highs.Opened new store and ran district.

Iowa City, Iowa Area