Kiley Kirkpatrick Email & Phone Number

Dallas, Tx

Overseeing operations for a $200M area with 120+ locations, I set operational strategies and benchmarks; promote center readiness through outcome-focused recruitment, training, and development programs; direct sales, service, and retention initiatives; track and report on metrics; and and leverage insights to enhance business decision making.Highlights of my contributions include:• Fostering sustained performance improvement year-over-year, delivering revenue increases of upward of 10%+ while boosting profitability by 20%+.• Overseeing all aspects of the planning and launch of eight new locations within the market, improving our position to maintain a competitive edge.• Championing revamped financial strategies to reduce the corporate debt by 84% globally, reducing financial risk and enhancing cash flow.

Dallas, Tx

With accountability for leading the operations and sales functions for the New England market--encompassing 50 business centers and $50M in annual revenues--I tracked market trends, monitored the competitive landscape, and deployed strategic plans to effectively position the company for continuous growth and development.Highlights of my contributions include:• Successfully executing corporate initiatives for an expanded market footprint by launching six new business centers within just three years.• Exceeding expectations during the acquisition and turnaround of competitors, quickly securing profitable operations.• Producing double-digit increases in mature revenues for the market year-over-year• Streamlining staffing structures to enable more than a 9% increase in profitability.• Launching a continuous training model for center teams, driving a 63% improvement in customer service scores.

Dallas, Tx

Charged with oversight of the Boston-area market--encompassing nearly 35 business centers producing $36M annually--I implemented strategies impacting sales, marketing, customer service, and account management for area to meet profitability targets. I also revised business plans to reflect changing market conditions and industry trends.Highlights of my contributions include:• Securing position for the top ranking among area directors across North America, delivering market revenue increases of 5%+ and EBIT improvement of nearly 18%.• Navigating challenges of opening new business centers and quickly meeting aggressive 100% occupancy targets, ultimately exceeding EBIT goal by 152% for the new center portfolio.• Being named 'Global Director of the Year' for 2015 and 'Global Area Operations Director of the Year' for 2012 based on my stellar commitment to area performance and company success.

Masters, Mba

Bachelors Of Arts, History