Kiley Gustafson

Kiley Gustafson Email and Phone Number

Vice President at Color Graphics Inc @
Kiley Gustafson's Location
Olympia, Washington, United States, United States
Kiley Gustafson's Contact Details

Kiley Gustafson work email

Kiley Gustafson personal email

n/a
About Kiley Gustafson

Kiley Gustafson is a Vice President at Color Graphics Inc at Color Graphics Inc. She possess expertise in testing, troubleshooting, requirements analysis, powerpoint, excel and 25 more skills. She is proficient in French and Jaxanke. Colleagues describe her as "Recently I have had the pleasure of working on two projects with Kiley Gustafson. It’s not often that we hear the positives and I needed to take a minute out of the day to let you know what a wonderful job he is doing. Although he is new to being a Business Analyst, it comes natural to him. Occasionally, I give him a hard time about asking so many darn questions! When really I know asking questions and making sure you have good understanding is really what makes a perfect Business Analyst. He has jumped right into this position and worked really hard to make sure he is doing everything correctly. Kiley’s requirement documents, CRs, Defect requests are some of the more perfect requests that I’ve seen in the four years I’ve been with Premier. It is very rare that IT comes back with questions regarding what is being asked. His sense of urgency on any issue that crops up is quite amazing. If something is not quite right Kiley makes sure everyone is aware and seeks the correct information proactively. He will immediately ping me or walk over to my desk to make sure I have a good understanding of the issue and seek guidance on what we should do next. He works very closely with the project team without me even having to ask. Occasionally I will ask Kiley if he has talked to the IA on the project to ensure the wireframes were updated appropriately. He always comes back to me with a “yes, I have already talked to that person and they are already working it, it will be completed by EOD”. This sense of proactively making sure the project is running smoothly is part of what makes Kiley so great. Kiley’s dedication to Premier and work ethic are incredible. Working with him is truly inspirational. He gives 110% everyday (and this is with two very small children that keep him up all hours of the night!) He is not only an asset to the Premier team; he is an asset to AT&T. It would be an honor to work with Kiley on any future projects."

Kiley Gustafson's Current Company Details
Color Graphics Inc

Color Graphics Inc

Vice President at Color Graphics Inc
Kiley Gustafson Work Experience Details
  • Color Graphics Inc
    Vice President
    Color Graphics Inc Nov 2012 - Present
    Olympia, Wa
    Color Graphics is a union, minority, woman and family owned business, that strives to be a leader in Apparel Imprinting & Swag. We began delivering quality products and exceptional customer service for 40 years ago and continue to provide complete customer satisfaction. With one of the largest showrooms on the West Coast we offer a unique customer experience, which is unheard of in this industry. We are a Union Shop that completes screen printing & embroidery orders in… Show more Color Graphics is a union, minority, woman and family owned business, that strives to be a leader in Apparel Imprinting & Swag. We began delivering quality products and exceptional customer service for 40 years ago and continue to provide complete customer satisfaction. With one of the largest showrooms on the West Coast we offer a unique customer experience, which is unheard of in this industry. We are a Union Shop that completes screen printing & embroidery orders in house!Specialties: Advanced printing techniques and equipment to produce quality apparel in-house to meet your needs. . Exceptional customer service has allowed us steady growth over the years to support Businesses, Banks, Unions, Team sports, Schools, Fire Fighters, Police & Military Units worldwide. Please call or email for a quote today! kiley@colorgraphicswa.com Show less
  • At&T Wireless
    Ecommerce Business Analyst
    At&T Wireless Sep 2009 - Nov 2012
    Bothell, Wa
    •Define the scope, business and functional requirements for Premier eCommerce platform•Perform business analyst duties by reviewing and editing business and functional requirements; defines As-Is and To-Be process flows to identify gaps and new requirements•Assist in preparing future proposals for Premier enhancements by creating business cases•Identify possible future enhancements, modifications and process gaps•Partner with Premier development, business sponsors, IS&D, and… Show more •Define the scope, business and functional requirements for Premier eCommerce platform•Perform business analyst duties by reviewing and editing business and functional requirements; defines As-Is and To-Be process flows to identify gaps and new requirements•Assist in preparing future proposals for Premier enhancements by creating business cases•Identify possible future enhancements, modifications and process gaps•Partner with Premier development, business sponsors, IS&D, and product managers to design high-level solution•Ensure quality delivery of Premier enhancements by reviewing and approving QA test scripts to ensure testing will validate and verify business and functional requirements as expected•Create UAT scenarios, data requests, and UAT scripts to ensure final product meets all requirements•Lead UAT testing and communicate all defects during testing•Communicate information about current project to internal and external stakeholders Show less
  • At&T Wireless
    Lead Regional Support Manager
    At&T Wireless Aug 2008 - Aug 2009
    Bothell, Wa
    •Provide Escalation Management and resolution for Premier issues to ensure no escalation is left behind•Planning out strategies on how to improve quality and also being cost conscious and effective•Make organizational decisions by identifing problems and creating sound solutions •Manage all aspects of team including: individual workloads & managing appropriately•Develop and maintain close relationships with high revenue Premier customers and sales teams•Educate/Train BMG… Show more •Provide Escalation Management and resolution for Premier issues to ensure no escalation is left behind•Planning out strategies on how to improve quality and also being cost conscious and effective•Make organizational decisions by identifing problems and creating sound solutions •Manage all aspects of team including: individual workloads & managing appropriately•Develop and maintain close relationships with high revenue Premier customers and sales teams•Educate/Train BMG Sales in the Premier Enterprise Portal (Products, Services, Supporting Processes)•Liaise between Premier development, Premier support, and the customer, providing advanced-level feedback and solutions•Provide Premier subject matter expertise (SME) assistance to support the sales life cycle•Provide Escalation Reporting/Tracking to Premier Management•Prioritize Premier Bugs/Enhancements to ensure customer needs are addressed•Communicate Premier Release, Top Issues, and Customer impacting information to BMG Sales•Recommend development and/or enhancement of existing or future applications to assist the organization with its overall goals and objectives Show less
  • At&T Mobility
    Premier Profile Analyst
    At&T Mobility Nov 2007 - Jul 2008
    Bothell, Wa
    •Create customized websites for AT&T Premier customers •Test functionality of sites to ensure a great customer experience•Troubleshoot, enhance, and maintain site integrity via password changes, site updates etc. •Communicate solutions through internal channels to support customer•SME for front end customer facing web interaction
  • Alaska Airlines
    Station Supervisor
    Alaska Airlines Jun 2002 - Nov 2007
    Greater Seattle Area
    Various roles held: Ramp Administrator, Ticket Counter, Concourse, and Attendance & Scheduling Supervisor •Created an innovative tracking database for real time departmental hiring and staffing levels•Developed a dynamic scheduling database for daily schedules•Built and managed a comprehensive schedule for 400+ agents that included over 10 different positions and 20 different start times for a 24-hour operation•Communicated the movement of CSA’s via weekly emails to impacted… Show more Various roles held: Ramp Administrator, Ticket Counter, Concourse, and Attendance & Scheduling Supervisor •Created an innovative tracking database for real time departmental hiring and staffing levels•Developed a dynamic scheduling database for daily schedules•Built and managed a comprehensive schedule for 400+ agents that included over 10 different positions and 20 different start times for a 24-hour operation•Communicated the movement of CSA’s via weekly emails to impacted departments•Individually met, reviewed, counseled, and/or disciplined those agents who were not compliant with the company’s attendance reliability policy•Conducted investigations into work performance issues and attendance misuse that led to discipline up to and including discharge•Interviewed and presented the station expectations at CSA hiring event Show less
  • Peace Corps
    Health Education Volunteer
    Peace Corps Sep 2000 - Mar 2002
    Senegal
    •Conducted a community health needs assessment to evaluate problems, needs, resources and possible solutions and implemented a 12 month rural village health education program• Performed demonstrations to educate on local health issues • Assisted a rural health post nurse; acting as an intermediary for the patients, fulfilling prescriptions, and performing health related demonstrations
  • University Of Portland
    Help Desk Support Staff
    University Of Portland Aug 1996 - May 1999
    Portland, Oregon Area
    •Worked phone queues resolving e-mail, software and hardware issues utilized by university staff, faculty, and students• Developed with a core team a web based self help procedural FAQ sheet.• Taught intermediate and advanced classes in Microsoft Excel, PowerPoint, and Word

Kiley Gustafson Skills

Testing Troubleshooting Requirements Analysis Powerpoint Excel Microsoft Office Word Customer Service Data Analysis Business Analysis Problem Solving Analysis E Commerce Process Improvement Telecommunications Documentation Product Development Windows Technical Writing Visio Software Documentation Project Management Microsoft Excel Management Sdlc Quality Assurance Databases Project Planning Customer Satisfaction Vendor Management

Kiley Gustafson Education Details

Frequently Asked Questions about Kiley Gustafson

What company does Kiley Gustafson work for?

Kiley Gustafson works for Color Graphics Inc

What is Kiley Gustafson's role at the current company?

Kiley Gustafson's current role is Vice President at Color Graphics Inc.

What is Kiley Gustafson's email address?

Kiley Gustafson's email address is kg****@****att.com

What schools did Kiley Gustafson attend?

Kiley Gustafson attended University Of Portland.

What skills is Kiley Gustafson known for?

Kiley Gustafson has skills like Testing, Troubleshooting, Requirements Analysis, Powerpoint, Excel, Microsoft Office, Word, Customer Service, Data Analysis, Business Analysis, Problem Solving, Analysis.

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