Kiley Gustafson Email & Phone Number

Olympia, Wa

Color Graphics is a union, minority, woman and family owned business, that strives to be a leader in Apparel Imprinting & Swag. We began delivering quality products and exceptional customer service for 40 years ago and continue to provide complete customer satisfaction. With one of the largest showrooms on the West Coast we offer a unique customer experience, which is unheard of in this industry. We are a Union Shop that completes screen printing & embroidery orders in… Show more Color Graphics is a union, minority, woman and family owned business, that strives to be a leader in Apparel Imprinting & Swag. We began delivering quality products and exceptional customer service for 40 years ago and continue to provide complete customer satisfaction. With one of the largest showrooms on the West Coast we offer a unique customer experience, which is unheard of in this industry. We are a Union Shop that completes screen printing & embroidery orders in house!Specialties: Advanced printing techniques and equipment to produce quality apparel in-house to meet your needs. . Exceptional customer service has allowed us steady growth over the years to support Businesses, Banks, Unions, Team sports, Schools, Fire Fighters, Police & Military Units worldwide. Please call or email for a quote today! kiley@colorgraphicswa.com Show less

Bothell, Wa

•Define the scope, business and functional requirements for Premier eCommerce platform•Perform business analyst duties by reviewing and editing business and functional requirements; defines As-Is and To-Be process flows to identify gaps and new requirements•Assist in preparing future proposals for Premier enhancements by creating business cases•Identify possible future enhancements, modifications and process gaps•Partner with Premier development, business sponsors, IS&D, and… Show more •Define the scope, business and functional requirements for Premier eCommerce platform•Perform business analyst duties by reviewing and editing business and functional requirements; defines As-Is and To-Be process flows to identify gaps and new requirements•Assist in preparing future proposals for Premier enhancements by creating business cases•Identify possible future enhancements, modifications and process gaps•Partner with Premier development, business sponsors, IS&D, and product managers to design high-level solution•Ensure quality delivery of Premier enhancements by reviewing and approving QA test scripts to ensure testing will validate and verify business and functional requirements as expected•Create UAT scenarios, data requests, and UAT scripts to ensure final product meets all requirements•Lead UAT testing and communicate all defects during testing•Communicate information about current project to internal and external stakeholders Show less

Bothell, Wa

•Provide Escalation Management and resolution for Premier issues to ensure no escalation is left behind•Planning out strategies on how to improve quality and also being cost conscious and effective•Make organizational decisions by identifing problems and creating sound solutions •Manage all aspects of team including: individual workloads & managing appropriately•Develop and maintain close relationships with high revenue Premier customers and sales teams•Educate/Train BMG… Show more •Provide Escalation Management and resolution for Premier issues to ensure no escalation is left behind•Planning out strategies on how to improve quality and also being cost conscious and effective•Make organizational decisions by identifing problems and creating sound solutions •Manage all aspects of team including: individual workloads & managing appropriately•Develop and maintain close relationships with high revenue Premier customers and sales teams•Educate/Train BMG Sales in the Premier Enterprise Portal (Products, Services, Supporting Processes)•Liaise between Premier development, Premier support, and the customer, providing advanced-level feedback and solutions•Provide Premier subject matter expertise (SME) assistance to support the sales life cycle•Provide Escalation Reporting/Tracking to Premier Management•Prioritize Premier Bugs/Enhancements to ensure customer needs are addressed•Communicate Premier Release, Top Issues, and Customer impacting information to BMG Sales•Recommend development and/or enhancement of existing or future applications to assist the organization with its overall goals and objectives Show less

Bothell, Wa

•Create customized websites for AT&T Premier customers •Test functionality of sites to ensure a great customer experience•Troubleshoot, enhance, and maintain site integrity via password changes, site updates etc. •Communicate solutions through internal channels to support customer•SME for front end customer facing web interaction

Greater Seattle Area

Various roles held: Ramp Administrator, Ticket Counter, Concourse, and Attendance & Scheduling Supervisor •Created an innovative tracking database for real time departmental hiring and staffing levels•Developed a dynamic scheduling database for daily schedules•Built and managed a comprehensive schedule for 400+ agents that included over 10 different positions and 20 different start times for a 24-hour operation•Communicated the movement of CSA’s via weekly emails to impacted… Show more Various roles held: Ramp Administrator, Ticket Counter, Concourse, and Attendance & Scheduling Supervisor •Created an innovative tracking database for real time departmental hiring and staffing levels•Developed a dynamic scheduling database for daily schedules•Built and managed a comprehensive schedule for 400+ agents that included over 10 different positions and 20 different start times for a 24-hour operation•Communicated the movement of CSA’s via weekly emails to impacted departments•Individually met, reviewed, counseled, and/or disciplined those agents who were not compliant with the company’s attendance reliability policy•Conducted investigations into work performance issues and attendance misuse that led to discipline up to and including discharge•Interviewed and presented the station expectations at CSA hiring event Show less

Senegal

•Conducted a community health needs assessment to evaluate problems, needs, resources and possible solutions and implemented a 12 month rural village health education program• Performed demonstrations to educate on local health issues • Assisted a rural health post nurse; acting as an intermediary for the patients, fulfilling prescriptions, and performing health related demonstrations

Portland, Oregon Area

•Worked phone queues resolving e-mail, software and hardware issues utilized by university staff, faculty, and students• Developed with a core team a web based self help procedural FAQ sheet.• Taught intermediate and advanced classes in Microsoft Excel, PowerPoint, and Word