• Supervised daily operations, ensuring the well-being and proper care of up to 185 dogs, maintaining high safety and hygiene standards.• Developed and implemented a rotation schedule that promoted fairness and optimized team productivity, improving staff morale and operational efficiency.• Managed customer relationships by addressing concerns and resolving conflicts, delivering exceptional service that enhanced client satisfaction and loyalty.• Executed front desk operations, including greeting clients, answering inquiries, and directing visitors to appropriate departments, ensuring a welcoming and professional environment. • Processed payments and maintained accurate records for billing and client accounts, ensuring confidentiality and attention to detail.