Mandarin Oriental Istanbul BosphorusOpening Hotel Manager. An ultra-luxury urban resort with 100 keys, 2 restaurants, a cake shop and a bar, 6.000 sqm banquet and event spaces with 2 ballrooms, 7 meeting rooms and an outside event area, a 3.500 sqm MO Spa, treatment rooms, hammams, fitness area and PT classes, outdoor pools and an indoor pool, various retail shops and rental offices.• Reported to General Manager, in charge of all hotel operations, Rooms, F&B, Spa & Wellness, Engineering, Security and FLHSS. Champion TrustYou and online reputation, in charge of LQA and Forbes Travel Guide standards implementation and consistency. Chair of sustainability, quality and occupational health and safety committees. Manage guest issues and ensure absolute satisfaction.• Select, recruit, train and retain the best talent. Create job descriptions, departmental organization charts, SOP’s and trainings, pre-opening simulations, role plays. Optimize colleague engagement, diversity and inclusion.• Successfully snagged, tested systems and took handover of the building from the contractors, received FF&E and OS&E. Stores and inventory controls, post construction deep cleaning, lay out of public spaces.• Revenue maximization, diversification and create incremental revenue by upselling, transfers and alike. RGI delivery with close monitoring daily, MTD and YTD figures vs budget & forecast.• Monthly owner’s meetings with full P&L responsibility. Weekly and monthly GM / corporate reports. Actively involved in yearly budget and Capex preparations.• Owner’s rep with power of attorney. Purchasing orders and contract handling with suppliers and vendors.• Achieved and exceeded LQA audit targets, secured 5 star rating at Forbes, maintained 95% GSS, ADR and RGI leader of the market

A luxury city center hotel with 209 guest rooms and 64 Fairmont branded residences along with a diverse selection of restaurants and bars, meeting spaces and spa.• Reported to Hotel Manager, with 98 direct reporting staff.• In charge of Rooms division operation and administration as well as the Fairmont Residences.• Implemented Glitch / Recovery system and raised GSS from 86% to 94%. Decreased turnover from 47% to 15%. Increased colleague engagement from 30% to 80% in 2 years. Implemented a whole new upselling program to increase incremental revenue. Increased tours and transfers revenues.• Managed quality assurance program including on site evaluations, internal audits and guest surveys.• Established Guest Relations department, implemented a brand new guest amenity program, lead LQA and FTG trainings and standards testing, lead brand digital transformation from FRHI platform to Accor.• Lead the hotel with post Covid transition into the new normal and secured certification with both local and international standards.• Took Fairmont branded 37 residence units into operation from A to Z. Managed snagging and handover from contractors, spearheaded rentals and daily operations.

Doğuş Tourism Group, Mytha Hotels AnthologyA top class luxury resort hotel with 196 keys, 6 restaurants, 8 bars, in room dining and private bar, meeting facilities, banquets, weddings, spa with treatment rooms and hammams, 6 beaches, indoor and outdoor pools, owned & operated 3 different sizes of gullet, motor yacht and sailing yacht. Unbeatable location and surroundings, great nature, sea & sand. Worldwide renowned, stand-alone dining venues such as Zuma, Nusret, La Guerite, Manos operated under one roof.• Reported to Dir. of Operations. In charge of 8 departments together with their sub divisions; reservations, front office, guest relations, housekeeping, spa, sports, yacht services, kids club and online reputation. 237 direct report staff of whose are 8 HOD, 5 Asst. Manager and 20 supervisory level.• Implemented Guest Xperience department which served as a multi-tasking of guest relations, butler and concierge with private in-room check in services, upgraded reservations flow to luxury tones, enriched the rooms products and physical conditions, upgraded Housekeeping services and amenities, implemented glitch system, enriched spa offerings and diversified retail products with a boost on revenues, switched online reputation tracking to TrustYou.

Opening Residences Manager66 Raffles branded residences within the legendary Raffles Istanbul. In charge of opening and day to day operations, sales & marketing activities and other executive duties, reporting to Hotel Manager.

Opening Front Office Manager A legendary top luxury hotel brand famed with its worldwide renowned signature Raffles Service culture, providing emotional luxury (thoughtful, graceful, charming & welcoming) for distinguished well-travelled guests from all around the world. 185 keys, 66 branded residences, an all-day dining restaurant, a specialty Spanish restaurant ‘Arola’ with a Michelin star Chef Sergi Arola, 3 bars, 10 meeting rooms, a grand ballroom, a 3000 sqm Spa with treatment rooms and hammams, vichy showers, fitness and studio rooms, providing utmost luxury, signature services including personal butler, arts & shopping concierge services, and many more…• Reporting to EAM of Rooms. In charge of front office sub-departments; reception, concierge, guest services with 54 direct reporting colleagues. Mentoring & coaching of asst. managers & supervisors for career advancement, CRM champion, Loyalty program champion, co-responsible for online reputation & guest reviews. Monitoring & managing of guest feedback & complaints Implementation of several supporting operational programs, building PMS systems, interfacing, snagging, and taking to live. In charge of daily rooms operation.• Start-up manning, recruitment, pre-opening training. Budgeting, forecasting, and overseeing the expenses & costs, procurement of OS&E, FF&E.• Managing day to day welcoming, farewell services where overseeing mid & long term business needs. Overseeing how guest requests and issues are handled. Being on the floor at all times.

Opening Front Office Manager

Opening Night Manager

Side jobs as chief bussboy, office boy, chief closing

Departmental trainer and shift leader