- Analyzing and preparing sales data to generate actionable insights- Acquiring new clients and expanding visibility via professional outreach- Supporting the operations team with on-site appointments- Refining USPs by conducting in-depth competitor analyses

- Created a presentation for the management board on demand trends and their strategic impact on Base Maintenance market- Built a business intelligence dashboard to analyze competitors- Managed the migration of the Lufthansa Group global IP management software to a future state platform- Researched M&A targets, refined the value proposition for an potential acquisition and created a Due Diligence checklist

- Optimized operational processes by conceptualizing, implementing, and improving workflows.- Defined and analyzed KPIs, with a focus on machine learning evaluations, and visualized insights in dashboards- Facilitated workshops to enhance team communication and collaboration- Created feature requests and reported bugs to drive continuous product improvements- Organized and maintained technical and operational knowledge for efficient knowledge sharing