Michael Killen Email & Phone Number

Geelong, Victoria, Australia

• Facilitated group peer work sessions for young people on the Headspace brief intervention waiting list• Provided psychoeducation around a range of topics, including anxiety, sleep, managing conflict, alcohol and drugs, peer relationships and more• Recorded detailed case notes and risk assessments for clients using Best Practice software• Organised one-on-one peer work appointments for a caseload of young people, working on goal setting, clarifying expectations around treatment, psychoeducation, and sharing of lived mental health experience• Managed a case-list of clients for peer work, assessing intake notes and complex presentations to determine priority appointments • Collaborated with staff to organise clinical handovers and discuss client goals and wellbeing strategies

Geelong West, Victoria, Australia

• Coordinated with multidisciplinary health liaison officers and healthcare teams across the country from within the Hospital Interface priority team to obtain supporting evidence and plan supports for NDIS applicants currently in hospital.• Assessed NDIS access requests and processed legal guardianship for child applicants involved with child protective services.• Coordinated inbox referral management as a Subject Matter Expert, providing leadership and guidance for complex cases and escalations to other branches.• Contacted new participants and authorised representatives for KPI records, explaining application processes and obtaining further information needed to process applications.• Processed plan variations and requests for service for current participants awaiting hospitla discharge.• Processed medical records, occupational therapy reports, hospital discharge summaries and other medical records.• Remediated incomplete access cases and processed further evidence provided by applicants.• Reviewed historical records of previous decision cases and overdue cases to resolve internal errors.• Trained multiple new team members in processing NDIS applications, assessing evidence of disability and proof of identity, and processing guardianship for authorised representatives.

Geelong, Victoria, Australia

• Facilitated general Campus tours and facility showcases for different Deakin University campuses• Presented both unrehearsed and pre-prepared speeches to large groups of prospective students, career practitioners, school leavers, and parents• Represented Deakin University at both University and career events• Communicated directly with prospective students and shared positive university experiences about their area of interest and university life• Conducted Faculty Tours focused around the distinct facilities and technology available for different degrees

Geelong, Victoria, Australia

• Coordinated appointments with student and course advisors within a fast-paced physical and online team environment.• Communicated information about different Deakin services to students in an accessible and personalised manner.• Resolved a range of student requests through problem solving and effective navigation of online assistance software and resources.• Utilised software such as ServiceNow, Sharepoint, Callista, Purecloud, Qflow, and more to manage and resolve student enquiries.• Maintained and processed administrative records for online student queries.

Australia

• Provided input into the design, methodology, recruitment, and dissemination aspects of research studies conducted within the Centre for Social and Early Emotional Development (SEED) within the Deakin School of Psychology• Presented advice with regards to how SEED’s research activities can better meet the needs of young people and increase participation of young people in mental health research• Attended meetings or other events and forums requiring feedback; providing feedback on documents; communicating with SEED researchers• Developed recommendations for studies alongside a diverse team of young people and SEED researchers

Australia

• Organised and oversaw a range of community engagement events and programs for student residents, including disability and LGBTQIA+ awareness training, along with mental health and study support programs.• Provided a first point of contact for students, helping to resolve and refer personal issues and queries, as well as mitigate conflicts through bystander intervention.• Collaborated within a diverse and inclusive team of residential leaders to independently develop events and seek support from community stakeholders.• Developed a community engagement fundraising event in a team of ten for Headspace through considerations of risk assessment, equipment costs, promotion, fundraising approval processes, and team management.• Coordinated social media engagement for residents and prospective applicants through Facebook, Instagram and Tiktok. • Promoted campus services through guided tours, interviews, online Q&A sessions and written statements. • Modelled behaviours aligned with the Deakin Residential Community RESPECT values; responsive, encouraging, safe and secure, proactive, enjoyable, connected and tolerant.• Undertook training in drug and alcohol awareness, respectful relationships, diversity and disability awareness, first aid, mental health first aid and safe food handling.

Graduate Diploma Of Psychological Science (Advanced), Psychology

Bachelor Of Arts (Psychology) With Distinction, Politics And Policy Studies, Psychology, High Distinction

Activities and Societies: Deakin University Vice Chancellor's Scholar for Academic Excellence

Victorian Certificate Of Education, 98.70 Atar

- Highest achieving student in English Literature, Legal Studies, and External Studies - Recognised for outstanding academic achievement