Michael Killen Email & Phone Number

Geelong, Victoria, Australia

• Facilitated group peer work sessions for young people on the Headspace brief intervention waiting list
• Provided psychoeducation around a range of topics, including anxiety, sleep, managing conflict, alcohol and drugs, peer relationships and more
• Recorded detailed case notes and risk assessments for clients using Best Practice software
• Organised one-on-one peer work appointments for a caseload of young people, working on goal setting, clarifying expectations around treatment, psychoeducation, and sharing of lived mental health experience
• Managed a case-list of clients for peer work, assessing intake notes and complex presentations to determine priority appointments
• Collaborated with staff to organise clinical handovers and discuss client goals and wellbeing strategies

Geelong West, Victoria, Australia

• Coordinated with multidisciplinary health liaison officers and healthcare teams across the country from within the Hospital Interface priority team to obtain supporting evidence and plan supports for NDIS applicants.
• Assessed NDIS access requests and processed legal guardianship for child applicants involved with child protective services.
• Coordinated inbox referral management as a Subject Matter Expert, providing leadership and guidance for complex cases and escalations to other branches.
• Contacted new participants and authorised representatives for KPI records, explaining application processes and obtaining further information needed to process applications.
• Processed plan variations and requests for service for current participants awaiting hospitla discharge.
• Processed medical records, occupational therapy reports, hospital discharge summaries and other medical records.

Geelong, Victoria, Australia

• Facilitated general Campus tours and facility showcases for different Deakin University campuses
• Presented both unrehearsed and pre-prepared speeches to large groups of prospective students, career practitioners, school leavers, and parents
• Represented Deakin University at both University and career events
• Communicated directly with prospective students and shared positive university experiences about their area of interest and university life
• Conducted Faculty Tours focused around the distinct facilities and technology available for different degrees

Geelong, Victoria, Australia

• Coordinated appointments with student and course advisors within a fast-paced physical and online team environment.
• Communicated information about different Deakin services to students in an accessible and personalised manner.
• Resolved a range of student requests through problem solving and effective navigation of online assistance software and resources.
• Utilised software such as ServiceNow, Sharepoint, Callista, Purecloud, Qflow, and more to manage and resolve student enquiries.
• Maintained and processed administrative records for online student queries.

Australia

• Provided input into the design, methodology, recruitment, and dissemination aspects of research studies conducted within the Centre for Social and Early Emotional Development (SEED) within the Deakin School of Psychology
• Presented advice with regards to how SEED’s research activities can better meet the needs of young people and increase participation of young people in mental health research
• Attended meetings or other events and forums requiring feedback; providing feedback on documents; communicating with SEED researchers
• Developed recommendations for studies alongside a diverse team of young people and SEED researchers

Australia

• Organised and oversaw a range of community engagement events and programs for student residents, including disability and LGBTQIA+ awareness training, along with mental health and study support programs.
• Provided a first point of contact for students, helping to resolve and refer personal issues and queries, as well as mitigate conflicts through bystander intervention.
• Collaborated within a diverse and inclusive team of residential leaders to independently develop events and seek support from community stakeholders.
• Developed a community engagement fundraising event in a team of ten for Headspace through considerations of risk assessment, equipment costs, promotion, fundraising approval processes, and team management.
• Coordinated social media engagement for residents and prospective applicants through Facebook, Instagram and Tiktok.
• Promoted campus services through guided tours, interviews, online Q&A sessions and written statements.

Graduate Diploma Of Psychological Science (Advanced), Psychology

Bachelor Of Arts (Psychology) With Distinction, Politics And Policy Studies, Psychology, High Distinction

Activities and Societies: Deakin University Vice Chancellor's Scholar for Academic Excellence

Victorian Certificate Of Education, 98.70 Atar

- Highest achieving student in English Literature, Legal Studies, and External Studies - Recognised for outstanding academic achievement