Ecommerce Client Success Coordinator
New York, New York, Us
- Managed 4 accounts across 10 brands in the following categories: consumer electronics, children’s confectionary & healthy snacks, skincare & wellness, and interior design- Built and optimized digital advertising campaigns that exceeded $10MM annually and generated 400-800% ROAS using Amazon Ads, Best Buy Ads, and Sellozo machine learning tools- Led internal and client communications, set meeting agendas, and assured efficiency and quality of deliverables- Presented weekly insights, promotion strategies, testing opportunities, and quarterly business reviews to clients- Developed budget-tracking systems with Google Sheets that monitored progress toward client KPIs across various brands, product categories, new product launches, and promotional periods- Performed data analysis and provided reports through Amazon Vendor Central, Amazon Seller Central, Microsoft Power BI, and in-house FOMO (Feedback for On-Page Management & Optimization) organic impact technology- Conducted competitor research and optimized SEO with ChatGPT and Helium 10 search volume tracking- Tracked product inventory and COGS with Eva and Amazon FBA- Approved client invoices and forecasted monthly advertising costs