Killian Collins Email & Phone Number

Shannon, Co. Clare

o Business Lead representing the General Insurance Division of Lloyds Banking Group on a project to set up the 7th biggest bank within the UK. o Managed a review of over 5,500 Lloyds Bank General Insurance products to determine the scope of the General Insurance Project.o Negotiated 3rd party costs, leading sessions on the end to end design, challenging requirements & identifying solutions. o Managed a team that produced for the first time detailed end to end process flows for all products in scope of the project. Involvement included chairing meetings with representatives across IT, MI, Business, Finance and 3rd Parties. o Chaired business requirements sessions, reviewed and signed off all business requirement catalogues across the project, main contributor to testing and business readiness documents, and led numerous discussions with IT teams across the UK and India.o Created substantial network of key stakeholders across the entire Programme (C. 36 individual workstreams).o Identified, developed and managed the implementation of several cost effective solutions.

Shannon, Co. Clare

o Promoted to Product Implementation Manager for 6 months to manage a team of 6 Business Analysts who successfully implemented several business critical projects between Oct ‘10 and March ‘11. o Supported and managed a suite of insurance products, with over 1,500 product lines.o Designed test scripts and build of numerous product initiatives, to be implemented across LBG banking structure.o Prepared and provided BAT/UAT requirements to the relevant testing teams. Created test scripts, specified test scenarios and supported testing through to final sign off.

Shannon, Co. Clare

o Managed an UK credit card insurance product that at its height had c.1 million customers.o Workstream Manager on a project that successfully re-launched a Credit Card Insurance product within the UK Credit Card market. o Workstream Manager that successfully launched a new suite of Credit Card Insurance products into Telephony Channels within the Halifax & Bank of Scotland Retail Banking system.o Managed an Innovation Programme that successfully implemented several product and process improvements.o Analysed products and processes to determine the key strategic elements to meet the needs of the customer and the business.

Shannon, Co. Clare

o Managed a team of 12 customer service agents setting targets for reports, phone call performance, 1-2-1 coaching etc.o Ensured daily and weekly KPIs were consistently achieved namely answering customer calls, processing reports, sending customers' letters etc. o Business lead role in the successful migration of over 300,000 existing Mortgage Protection customers onto a new administration system ensuring minimal impact on the customer and the business.

Shannon, Ireland

o Managed a team that successfully conducted investigations and tests (circa 8,500) to ensure that a new administration system worked as per business requirements. o Defined and executed appropriate business requirements for a new system being introduced to the business. o Managed the successful resolution of system errors identified during the investigation and testing phase of a project that was set up to implement a new system into a business.

Black Belt - Lean Six Sigma

Prince2

Qualified Financial Advisor

Bachelor Of Business Studies (Honours) - Specialised In Services Marketing, Marketing