Killian Kavanagh Email & Phone Number

Lucan Library / Palmerstown Library Digital Hub / County Library, Tallaght.

• General library duties including circulation and return of library materials, shelving, stock control, data entry, responding to customer queries, cash management, and keyholder
• Supervising and training current staff, new staff, and work experience students
• Requisitioning of stationery and liaising with IT department and contractors
• Teaching German class to patrons and promoting online language-learning software
• Administering TTRS (Touch-Type Read and Spell) literacy programme for adults and children, and evaluation thereof
• Facilitating TechClub workshops for children and teenagers

Dublin

• Translated and proof-read varying types of documents including business reports, employment contracts, stock exchange forecasts and tourist brochures.
• Negotiated payment rates and managed projects individually and in cooperation with other translators to meet submission deadlines.
• Maintained online profile in online translator communities to attract more projects.

East Point Business Park, Clontarf, Dublin 3.

• Answered calls and responded to emails and faxes in German and English
• Handled queries regarding flights, timetables, airports, on-board service and payment
• Completed flight bookings and provided information relevant to customers’ itineraries
• Maintained a rapport with repeat customers and highlighted to them the benefits of flying with Lufthansa
• Informed myself of changes to aviation laws and consumers’ rights as stipulated by the EU and other agencies
• Addressed customers’ complaints, engaged with them on how to resolve their complaint, and closed the complaints to the satisfaction of the customer and the company.Key achievements

Cape May, New Jersey, USA.

• Sale of confectionary products in retail outlet to tourists and the local community
• Handled cash and customer queries in person and by telephone

Wiesbaden Area, Germany

Munich Area, Germany

Dublin

Msc Econ Ils, Library And Information Science

By distance learning.

Ma Translation Studies (German), Humanities/Humanistic Studies

Ba International Business & Languages (French & German), International Business

Leaving Certificate