• General library duties including circulation and return of library materials, shelving, stock control, data entry, responding to customer queries, cash management, and keyholder• Supervising and training current staff, new staff, and work experience students• Requisitioning of stationery and liaising with IT department and contractors• Teaching German class to patrons and promoting online language-learning software• Administering TTRS (Touch-Type Read and Spell) literacy programme for adults and children, and evaluation thereof• Facilitating TechClub workshops for children and teenagers• Supporting customers using South Dublin Libraries’ download zone for ebooks, downloadable audiobooks and electronic magazines• Supervising LEGO story-telling and story-making workshops to improve digital creativity and literacy among young people using Story Visualiser software• Presented ‘Using LEGO as a Creative Tool for Learning’ at Full STEAM Ahead conference• Collaborated with Age Action Ireland to produce a booklet to help elderly members of the local community develop their ICT skills and improve their information literacy• Proof-reading documents and brochures for South Dublin County Council• Branch manager of Palmerstown Library Digital Hub• Blogging on South Dublin Libraries’ website for Young Adults (www.yaps.ie)• Indexing of local history audiobooks published by SDCC using Plexi Talk software and Daisy recorders – indexed versions presented to National Council for the Blind, Ireland• Directed abridged narration of Charlie & The Chocolate Factory for Christmas 2016• Provided Smartphone and Tablet Q&A session for Technorama Week• Produced a child safety policy suitable for South Dublin Libraries• Giving tours of the County Library as Gaeilge• Supporting colleagues throughout the country as member of IT support team.• Seeking feedback on events, service and operational procedures by survey, email and face-to-face.

• Translated and proof-read varying types of documents including business reports, employment contracts, stock exchange forecasts and tourist brochures.• Negotiated payment rates and managed projects individually and in cooperation with other translators to meet submission deadlines.• Maintained online profile in online translator communities to attract more projects.

• Answered calls and responded to emails and faxes in German and English• Handled queries regarding flights, timetables, airports, on-board service and payment• Completed flight bookings and provided information relevant to customers’ itineraries• Maintained a rapport with repeat customers and highlighted to them the benefits of flying with Lufthansa• Informed myself of changes to aviation laws and consumers’ rights as stipulated by the EU and other agencies• Addressed customers’ complaints, engaged with them on how to resolve their complaint, and closed the complaints to the satisfaction of the customer and the company.Key achievements• Promoted to Lufthansa Miles&More loyalty scheme agent after seven months• Promoted to Lufthansa Customer Relations’ agent after a further seven months.• Addressed customers’ complaints, engaged with them on how to resolve their complaint and closed the complaint to the satisfaction of the customer and the company

• Sale of confectionary products in retail outlet to tourists and the local community• Handled cash and customer queries in person and by telephone