- Opening and closing branch according to security specifications- Managing day to day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing of branch operational standards- Supporting the Branch Manager in onboarding and training of new Tellers to the team- Reviewing and maintaining knowledge of product guides, fees, and policies to stay current on offerings- Complying with company policies and procedures, always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of client and company- Consistently staying in compliance with audit and security procedures, as well as balancing cash drawers and standing safes within guidelines- Ordering supplies and cash based on business needs

- Assisting bankers in connecting with clients to achieve their financial goals - Problem solving client issues and directing them to a banker as needed - Consistently staying in compliance with audit and security procedures, and cash guidelines.- Travelling to locations to assist as needed

- Delegating tasks and deployment- Coaching and training staff members on company standards and customer care- Verifying customer orders and environment to maintain quality and standard- Deescalating and resolving customer issues according to policyIn addition to positional duties: - Assisting with administrative duties including inventory management and cash handling- Ensuring the correct inventory in the kitchen for day-to-day orders and back stock - Maintaining quality standards with product, equipment, and cleanliness- Overseeing POS policy and procedure

- Cooking and packaging customer orders - Following all food safety prep and storage standards- Creating a positive customer experience

- Provided a safe and friendly ride for participating party- Multi-tasked between providing a judgement free space while getting to know client and getting them to their destination

- Delivered packages in a timely manner to customer's business/front door- Safely drove vehicle while following metrics- Ensured packages are in good condition prior to delivery

- Assisted customers via chat, email, and social media- Reviewed surveys and reviews from customers- Created tickets for customers to have certain situations looked into further and resolved. - Worked with Salesforce and Oracle

- Processed incoming/outgoing shipment- Oversaw store to store transfers- Executed daily, weekly, and monthly processes to ensureoperational integrity-Provided a clean, organized and inviting environment for both customers and associates

- Stocked and arranged shelves- Assisted customers with product questions and information.

- Processed shipment and inventory moving in and out the company- Assisted with software installation- Assisted with Quality Assurance to ensure technicians properly installed company software. - Ensured scheduled times for installation were submitted and technicians were on-time.

- Organized company emails by creating new tickets on incomingissues- Updated technicians and coordinating departments oninformation pertinent to case work- Monitored priority cases and maintaining product supplies forpay-per-use properties- Consulted with clients on invoices and refunds

- Reviewed calls, emails, and chat from agents.- Set a path for adjustment and reviewed discrepancies

- Representative queued for support issues, new and reoccurring business accounts, and customer relations- Used Salesforce to create new tickets, and review order accuracy with graphics department

- Provided customer service with accuracy and quality food service- Served customers in restaurant and catering venue - Experience with POS system