• Manage Phone, Email, Chat & Video Support for 500+ Clients supporting NamasteLight Advance Email Marketing White Label (Emma by Campaign Monitor & CakeMail)• Manage Support Process & Documentation• Responsible for Automation & System Integration Support (Zapier)• System Migration and Setup for NamasteLight Email Clients• Full-Service design, HTML coding, and implementation of ENewsletters for Namaste Clients• Technical and On-board Training for all Namaste Interactive Clients and Employees• Assisted with Email marketing strategy consults for NamasteLight Clients

• Design visual solutions that can be carried out from conceptualization through production for IGA Marquee Conferences (Indian Gaming Annual, MidYear Winter & Summer Legislation) • Work with Deputy Executive Director to provide graphic design services, design consultation, branding concepts and promotional materials• Social Media Management/Consultant

• Phone & Email Support for Emaillabs/Lyris HQ Advance Email Marketing Internet Software.• Provided tier 2 escalation support for customer support team, handling more complex and technical issues.• Assisted with client onboarding and product training for new clients.• Assisted with Migration from clients pre-existing Email Marketing Software.• Handled HTML coding for various full-service assignments.• Documented clear and concise Support Tickets and Bug Reports.• Provided new client & new hire training on Emaillabs Application.• Quality Assurance and Beta Testing for Emaillabs version 4.• Took part in QA Test Plan creation for Emaillabs version 4.

• E-mail and Phone Support for Matchmaker.com, Lycos Music, Quote.com, and Lycos Shop. • Acted as a liaison between Matchmaker.com Customer Service and QA department.• Acted as point person for Beta tests of Matchmaker.com’s Teen Matchmaker Site.• Created training documentation for Matchmaker.com.• Provided new employee training for Matchmaker.com Customer Service.

• Conducted functional, integration, user interface, and cross-platform testing for GO.com’s Search and Directory Dept. Area’s included: Main Search Indices, GO Guardian, Audio/Video Search, Image Search, Search.go.com, Add URL, GO Auctions, and GO Express Search java-based meta-search engine. • Documented clear and concise bug reports and participated in periodic bug scrubs.• Developed, implemented, and maintained test plans and test cases.• Product Specialist for GO Express Search, java-based meta-search engine. • Provided customer support training for Express Search and all GO.com Search Products. • Responsible for setting up and maintaining Beta Test Run of Express Search version 2.0.• Assisted with the implementation of KANA Communications Database for Customer Support. • Created and edited online documentation and FAQ's for GO Express Search.

• Hardware, OS, and software support for Gateway Desktop G-Series Personal Computers. • Specialized queue for modems and Gateway Net ISP. • Tested computer hardware through NPI (New Product Introduction) training prior to product release.

• Phone and E-mail support for Quicken, Quickpay, and all aspects of Intuit’s online banking.• Product specialist for Intuit's online software including: Banking, Billpay, Quicken Credit Card, Quicken Financial Network, MBANX, Online Investing, and Investor Insight. • Documented detailed procedures used to resolve customer situations.• Served as Help Desk Representative, providing coaching and guidance to technical support representatives in product knowledge, root-cause problem analysis, and basic trouble-shooting.• Responsible for Quicken customer support escalations.