Develop QA Processes and ProceduresDirect QA EngineersIdentify Bugs and IssuesManaging diverse teamsEnsuring all deadlines are meet. Proper allocation and delegations of jobs/tasks. Making sure projects are delivered on time Overseeing all incoming and outgoing project documentation

Analyzing functional and system specifications Developing and executing test plans and cases.Create and Present QA Test Plans and Cases.Work closely with project leads for requirements analysis, development of test plans, test cases, regression tests, etc. Execute Test Cases.Analyze test results and make recommendations. Collaborate with other QA Engineers.

Responsible for format and functional reviews of all Ingenuiti projects to ensure deliverables meet or exceed quality standards and client expectation.Performance testing (performing functional and linguistic testing) and bug reportingReview and quick proofread translations of Word documents, Power Point presentations, audio files, e-learning courses, and scripts and make sure it follows clients request.Test eLearning courses on a variety of browsers and operating systems to ensure compatibility.Create task and suggest modifications that make the course more user ­friendly, such as renaming tabs or improving UI/UX.Monitor and records issues for consistency. Ensure course created by the eLearning developers matches the approved StoryboardEnsure course matches the approved transcript and audioscriptCheck the Usability/LearnabilityThe course assets and graphics matches the approved design graphics Check audio and video synchronization.Offer suggestion on the course especially if there are issues and confusion on the storyboard and the actual course.

Identify bugs, errors and make recommendations to SD Team on improvements and corrective actions.Test software on a variety of browser and operating systems to ensure compatibility.Do Performance Testing specifically Load Testing.Execute and Develop relevant regression tests for each change to identify any adverse impact of changes.Capture and track identified issues in an issue tracking system.Prepare reports of identified issues and their statuses on a regular basis.Capture and track identified issues in Tracking System (JIRA).

Provide exceptional customer service and problem solving by responding to all inbound calls.Assist customers with new and existing accounts, website navigation, account billing, and shipping issues.Show empathy and patience to customer in a non-scripted environment, communicate information to a variety of non-technical and technical concern. Resolve customer inquiries, work in a fast paced, high volume, changing environment, learn and strives to gain new knowledge about product and service changes.Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, the Wii, and other devices that supports Netflix.

Verifies that all orders are nurtured, assigned, correctly inputted and processed. Handles all the suppliers and their weekly payments with the addition of proactively looking for new suppliers to fulfill our customers' needs by ensuring that our new/current suppliers understand our company's protocols: a. Communication availability b. Timeframes c. Payment methodsAdopts the prices and timeframes of different social media services depending on the market needs and market value; updates them if necessary.Performs a market study of new social media services, taking into account the availability of tools/or suppliers to supply the service. Verifies CRM activity, tasks assigned and coordinate with the CCAs to maintain the CRM so that orders are fully processed. Also responds to new notifications within CRM/Dashboard. Does an in depth functionality and aesthetic analysis of the dashboard (QA).

MONITOR TEAM PERFORMANCE & ACTIVITIES:Efficiently allocated and keep track of website and task assignments so that client deadlines are met with consideration to work quality. QUALITY ASSURANCE: Ensure all website upload and modifications are thoroughly tested and checked before routed to the designers/clients.Carry out usability and web accessibility testing in all platforms and devices (Desktop & Mobile Responsive View). Document and maintain results of testing.Communicate design corrections and functionality defects to web coordinator. Manage website quality issues to avoid delays.Reports regularly to Operation Manager on website QA and content progress. Handles basic SEO related work.Managing the team’s performance and work quality in high standard.Ensuring all deadlines are meet. Proofing teams works esp. websites design, content and functionality. Proper allocation and delegations of jobs/tasks. Full QA on websites design and functionality.Document all Quality Assurance activities in accordance with the company best practices.Test all web content for ease of use, reliability, consistency, and absence of defects.Work closely with the web co-ordinator to insure a pixel perfect website and site functionality are working.

Enter and manage clients’ website content.Responsible for managing website design, content and functionality to make sure it matches the approved design. Make sure that the clients’ website are compatible to all browsers (Firefox, IE 8 to latest version, Safari and Chrome).Entering SEO related work like (Link Bank, Onsite Optimisation, Directory Submition, etc.) and making sure they are will function.Specializing in optimizing of website (SEO) for high search engine visibility and web experience.Performs designers related task if missed by designers during site build. Analyze and resolve technical problems.Repairing html codes and dead links.Performed general website maintenance and troubleshooting. Performs cross browser checking & fixing.

Repairing html codes and dead links.Performed general website maintenance and troubleshooting. Research new and useful codes.Performs cross browser checking & fixing.Responsible for managing websites design and content.