Highly dedicated and detail-oriented professional with more than 10 years of hands-on experience in SBA loan processing from initial request through completion. Proven expertise in acquiring, as well as cross-checking loan information and facilitating data-driven, risk-based decisions. Exceptional customer service skills with a strong client-centric mindset, adept at gathering customer requirements, conducting due diligence, and reviewing supplemental documents for accuracy and compliance with SBA regulations. Demonstrated proficiency in utilizing nCino to streamline operations, improve efficacy, and drive productivity. Noted for outstanding critical, strategic, and analytical thinking skills with excellence in reviewing loan documentation and reporting discrepancies.