Kim Ackerman Email & Phone Number

Genas, Rhône, Fr

St Helier, Je

St Helier, Je

Waalwijk, Nl

Quality Manager for the specialty chemical industry. Successfully implemented ISO 9001 and ISO 14001 to the current 2015 standards. Intergrated both standards into one system to reduce the complexity and manpower of managing two systems. Lead auditor for both standards. Directly responsbile for driving Continous Improvements, Root Cause Analysis, CAPA's and Management of Change for customers, manufacturing and, supplier quality issues.

Levallois-Perret, Fr

Developed a successful and cohesive team of 4 Quality Engineers and 5 Quality Technicians. Championed a technician who was promoted within my first year of leading the team for exceptional performance.Drove customer returns down by 61% between 2012 and 2014 and reduced it again from 732 PPM in 2014 to 322 in 2015, by focusing on improving process quality and driving quality back to the supplier.Supported customer concerns and audit visits.Project manager for the successful implementation of electronic data collection for process parameters, machine setting and quality attributes.Initiated a simpler and user friendly template for the implementation of quality plans.Revamped operator team-based bonus incentive program based on improving key KPI’s in Quality returns, On-time Delivery, Labor Efficiency and OEE.Headed the implementation of Pull-Flow throughout the plant, resulting in a reduction of WIP from $1.5M to $300k.Facilitated and managed various Value Stream Mapping events to completion.Mentored both quality and process engineers in the use of DMAIC, PDCA and Lean methodologies. Mentored a team of engineers to be able to identified the difference between a symptom of a problem and the actual root cause. Also taught them to decide when to use DMAIC verses simple problem solving.

Charlotte, Us

Establishing an ISO 9001:2008 based Quality Management System.Performed a gap analysis of existing systems to identify areas of strength and areas for improvement and developed a plan to strengthen and improve the existing quality management program.Drove the Document Change Request and Notification process.Developed QA/QC program for the wet lab to include external validation of results.Developed, wrote and implemented the Supplier Quality qualification processes.Implemented and lead of the Material Review Board (MRB).Wrote all critical to quality raw material specifications, established testing procedures and random sampling verification plan.Established Corrective Action Reporting using the 8D approach from TS 16949.Performed Gauge Repeatability and Reproducibility Analysis to qualify Inductively Coupled Plasma testing equipment.

Westerville, Ohio, Us

Effect positive and sustainable manufacturing change. Add stability and oversight into process issues, production scheduling and procedural issues. Work with production operators to develop process improvement, evaluate adherence to processes and gain process consistency.Developed SAP reporting system to measure and improve Overall Equipment Effectiveness. System improved data accuracy and consistency which reduced plant operating costs by 15%.Trained plant operators on new SAP reporting system. Operator data entry errors were reduced by 75% in the first two months of implementation and by 97% within four months of implementation.Led project to relocate existing manufacturing process to a new area within the main manufacturing site. Project successfully accomplished one week ahead of plan and 5% under budget.Performed gap analysis on Quality Management System against ISO 9001:2008 standard. Analysis is used by upper management to set the quality objectives for 2011.Redesigned safety program to be implemented in 2011. Focused on behavioral based actions and feedback to reduce safety risk and possible injury.

Corning, New York, Us

Developed and implemented a continuous improvement team to improve quality issues and develop process understanding in Reynosa, Mexico with the Equipment and Hardware and Division for a YOY cost saving of $250k.Reduced product rejects by 46% as the DMAIC team leader and Black Belt, resulting in a cost saving of $1.5M.Leader and Black Belt on successful proprietary project with Research and Development resulting in annual savings of $3.0M.Lead developer and trainer for change management, root cause analysis, and various Six Sigma applications and tools.Developed and trained plant exempts for capturing Six Sigma and cost reduction projects in corporate database.Acted as mentor to junior quality engineers to support product disposition and customer returns for all products.Redesigned Quality Process and Control Plans to drive fundamental process understanding and continuous improvement.Worked with Research and Development on new product development to provide fundamental process understanding for manufacturing.Provide statistical analysis and support to engineering and production as related to quality issues, product parameters, process changes, and new product qualification.Investigated customer complaints and product returns to determine root cause as well as corrective and preventative actions.Interfaced with various levels of plant and division management for quality and quality-related issues (Product Line Management, Engineering, Sales, Customer Service, Scheduling, Production, Intra-Plant, and Intra-Division). This includes working closely with Product Line Management to establish plant quality parameters based on customer expectations and specifications.Knowledgeable in ISO 9000; TL9000; ASTM

Aliso Viejo, Ca, Us

Managed and provided leadership to the plant's Quality Department in order to ensure that purchased products, components and assemblies are manufactured and tested in accordance with the documented Product Specifications and Inspection procedures. Responsible for a staff of seven direct reports including professionals and hourly employees, equipment, and prioritize the Inspection Department to support the Master Production Schedule. Led Quality Engineering efforts to define new product test methods, test/inspection process improvements, and to resolve supplier/customer quality issues.Led Supplier Quality efforts through supplier audits, quality reviews, and supplier qualifications. Directed efforts to maintain compliance with ISO-9001 standard, AS9100 and ISO Management Representative.Managed the Quality Document System, looking for opportunities to automate, simplify, and better utilize quality and process information, throughout the business.Managed the Material Review Board (MRB) and work closely with Operations and Engineering to resolve rejections and to implement preventative and corrective actions. Support customer requests for quality data and corrective action plans.Managed Return Material Authorization (RMA) system, providing customers with failure analysis and formal 8D report.Interfaced with Marketing, Sales, and Division Quality sharing customer concerns and requirements throughout the organization.Performed overall leadership responsibilities to ensure the efficient operation of plant systems.

Reduced bead alignment defect by 37% by implementing a camera vision system designed to align material prior to cutting.Improved sealer coating performance and negotiated a price reduction by 22%.Established raw material specifications with suppliers along with establishing key information to be communicated in the certificate of compliance.Served as subject matter expert on paint and sealer application and testing including color and gloss measurements.Developed and implemented control charting and auditing to provided statistical process control and predictive maintenance on several pieces of process equipment.Lead major raw material changes through experimentation, testing and developing specifications for certificates of analysis.Responsible team leader for implementing permanent corrective actions based on process and quality related issues.Created and implemented quality program for customer claim returns which reduced response to the customer from more than 90 days to less than seven days.

Corning, New York, Us

Improved yields by 42% over previous year by reducing two major defects, implementing process run charts and teaching operators the cause and effect they have on the process.Reduced broken fibers and pull test failures by 12% over previous year by outlining process flow, cause and effect, revising standard operating procedures and a 2 level, 2 factor design of experiment.Established process for transitioning new products to production by outlining the process flow and identifying potential failure modes with root cause analysis and solutions.Reduced product variation by 35% through design of experiments, resulting in re-defining specification on fiber composition.Supervised a cross functional group of seven engineers and technicians.

Corning, New York, Us

Developed and implemented plating thickness control charts resulting in a 25% reduction in reprocessing costs.Designed full factorial experiment which resulted in the addition of a circulation system to improving plating uniformity.Designed plating measurement grids and verified results which reduced measurement variation by 50%.Worked with mold designers to redesign plating equipment for optimal distance between molds and plating equipment.Programmer and trainer for CORDAX measurement system to ensure the dimensional integrity of all mold equipment.Developed equipment histories to provide forming operations dimensional information that reduced product change downtime by 25%.Supervised a department of 18 to 20 technicians and engineers.

Corning, New York, Us

Defined the functional areas of the glass inspectors' responsibility during plant start up.Coached direct reports to best utilize individual talents and develop weaknesses to build the team and increase productivity.Developed alternate method to inspect glass while inspection stations were in the process of debug during start up.Coached team member in the proper methods of decision-making and communications to develop a cohesive team.Exceeded production goals by successful mentoring of team members on how to set production goals and priorities.Supervised a group of 25 technicians and operators.

Masters, Business Administration

Bachelor Of Science, Chemical Engineering