Kim Mutunga Email & Phone Number

New York, United States

Within three months, I was promoted from Assistant Director to Program Director for boosting student engagement, communication outreach, and form submission rates by introducing new initiatives to streamline operational processes. As the Program Director, my goal is to transform the program’s culture by re-engaging inactive students and increasing student retention rate, improving the overall quality of the program. • Increase program retention rate 92% by creating new, engaging curriculum focused on providing academic and social-emotional support to aid in student development. • Boost email open rate from 20% to 87% by developing strategic outreach initiative to re-engage target audience in programming. • Design engaging email marketing campaign to inform potential clients of program opportunities, increasing program enrollment rate to 30%• Track performance metrics by analyzing weekly data reports to determine efficacy of email campaigns, identify areas of improvement, and develop data-informed strategies to improve communication outreach.• Oversee team of 25-35 staff members to execute program initiatives.

When I first joined the organization, I began analyzing program data and noticed that there was no standardized process on how the team collected, tracked, and organized form submissions. As a result, I started researching different management tools that would help streamline the process and implemented a new system throughout the organizing and producing desired results.• Skyrocketed form submissions rate 140% by coding new registration form via Formsite to streamline form collection process between parents and students.• Successfully integrated Formsite into organization’s workflow process by facilitating professional development trainings for staff members on how to effectively use platform. • Sustained partnership with school by communicating with leadership team, teachers, and administrators to align afterschool programming with their expectations and goals. • Managed day-to-day operations, including organizing program schedule, communicating with external partners, and creating supporting materials for lessons, to ensure smooth execution of afterschool programming.

Queens, New York, United States

Evergreen Baby was created by Co-Founders, Kim Arango and Aliya Nelson. Both mothers to young boys, they struggled to find a central location, online, that offered eco-friendly baby products and apparel from Black-owned companies. Noticing that there was an opening in the market to provide what they wished to see, these determined mamas pooled their resources and Evergreen Baby was born. From The Founders:"We believe that parents should not have to go on a treasure hunt to find baby products that are eco-friendly, affordably priced and crafted by Black Artisans. We wanted to see our culture and personal values reflected in the venues we shop for our little ones. So we got to work and created an online marketplace that does just that!"

Bronx, New York, United States

I designed, refined, and scaled revolutionary college advising program to build a sustainable college-going culture at Title I high school. I also developed college and career exploration opportunities for 9th-12th grade students to identify college programs and careers that align with their interests.• Managed caseload of 80+ seniors by providing individualized support to help students create a best-fit college list, write personal statement essays, create resumes, and submit college applications. • Established new partnerships with external organizations to provide summer internship opportunities for students. • Oversaw summer enrichment program by securing internship opportunities for 150+ students to gain career exposure. • Communicated with 60+ college representatives to schedule college tours and information sessions to expose students to various types of colleges and universities. • Collaborated with Principal and Assistant Principal to create and implement student mentorship program.

Brooklyn, Ny

-Responsible for creating and supervising educational programs that encouraged youth to holistic growth-Monitored the effectiveness and results of all programming and made appropriate adjustments.-Responsible for all elements of staffing including recruiting, hiring, performance review and discipline-Led HR team of 30+ employees coaching the leadership on style, culture and management via trainings-Improved on-boarding process, impacting employee experience; lowering turnover from 40%-25%

Greater New York City Area

• Updated employee handbook to clearly communicate organizational policies and procedures. • Improved staff performance by organizing professional development trainings on how to design engaging, relevant lessons for students.• Evaluated staff performance, providing constructive feedback to aid in their professional growth. • Facilitated weekly team meetings to evaluate program goals and create innovative solutions to achieve desired results.

I collaborated with the Executive Director and Board of Directors to develop annual fundraising strategy to solicit major gifts from high impact donors. I strategized and executed company-wide initiative to transfer donor prospect information from Causeview to Salesforce. • Spearheaded department-wide initiative to transition to Salesforce CRM platform to streamline email marketing campaigns, improving communication outreach with key stakeholders. • Increased donations for annual fund program from $1M to $3M by implementing Telefundraising initiative to build and maintain meaningful relationships with potential donors. • Scaled fundraising initiative using Salesforce to capture donor information, identify qualified prospects through database mining, and tailor communication outreach to maintain external relationships.• Managed Salesforce database by inputting donor information, conducting internal audits to maintain accurate information, and creating monthly reports to track fundraising goals and ROI expenses. • Strengthened marketing communication, enhancing fundraising pitches and social media strategy to appeal to major donors.

- Responsible for all aspects of business within finance, sales, marketing, advertising, and logistics- Responsible for world wide online course sales- Facilitate and oversee potential students and instructors- Online marketing and social networking via Facebook, Twitter, LinkedIn and more

-Successfully taught ESL to Korean student and adults, ages 8-28, with a student to teacher ratio of 20:1, ranging from basic to advanced levels-Conducted needs assessments to measure students' English learning skills through quizzes, midterms, finals, group presentations, oral and listening evaluations, which yielded in a 90% average among students

Master Of Divinity (M.Div.), Psychology And Religion

Courses taken at Teachers College — Columbia University: Clinical Psychology; Occupational Psychology; Spirituality and Religion

Mentoring Supervisor Certificate Program

- Created and administered together with Big Brothers Big Sisters of New York City and the Fordham University Graduate School of Social.

Bachelor Of Arts, Public Relations, Production, Communications

Activities and Societies: Peer Career Assistant of Residence Life (Aug 07-May 08) Program Coordinator of Residence Life (Aug 07-May 09).