Kim Beck Email and Phone Number

Cerner IT consultant providing experience and expertise in order build and maintenance, mpages, train domain strategy and HL7 interfacing.

• Primary builder for electronic orders and powerplans for Obstetrics, Pediatrics, and NICU• Designed and built quick order entry mPages for Pediatrics, NICU, PICU and Trauma• Leading and conducting exercises to gather detailed business requirements• Documenting changes in user processes, assisting with business process redesign• Documenting decisions and tracking all changes via JIRA and Service Now (SNOW) • Order set prototyping and design for future orders – both… Show more • Primary builder for electronic orders and powerplans for Obstetrics, Pediatrics, and NICU• Designed and built quick order entry mPages for Pediatrics, NICU, PICU and Trauma• Leading and conducting exercises to gather detailed business requirements• Documenting changes in user processes, assisting with business process redesign• Documenting decisions and tracking all changes via JIRA and Service Now (SNOW) • Order set prototyping and design for future orders – both ambulatory and acute using Cerner build tools• Train domain seeding and troubleshooting support• Olympus monitoring and server cycling• Shared rotation of the CPOE Team Lead role Show less

• Implemented interfaces for multiple projects• Assisted with the EMR interface between Health PEI and cloud-based vendor• Troubleshot and resolved intermittent issues and recommended interface solutions • Collaborated with vendors and project groups• Oversaw multiple projects, prioritized workload, and ensured project delivery• Provided tier 2 technical support for the Clinical Information System• Demonstrated proficiency in systems and interfaces while offering… Show more • Implemented interfaces for multiple projects• Assisted with the EMR interface between Health PEI and cloud-based vendor• Troubleshot and resolved intermittent issues and recommended interface solutions • Collaborated with vendors and project groups• Oversaw multiple projects, prioritized workload, and ensured project delivery• Provided tier 2 technical support for the Clinical Information System• Demonstrated proficiency in systems and interfaces while offering guidance to client areas Show less

• Assessed client needs to deliver application troubleshooting and development • Gathered clinical user requirements, developed plans, and collaborated with clients and team members • Delivered projects within strict budgets and schedule• Provided technical support and troubleshooting for PowerChart, FirstNet and Surginet• Established direction through training, support, and consultation • Ensured consistency in all end-user and staff training materials • Served as a… Show more • Assessed client needs to deliver application troubleshooting and development • Gathered clinical user requirements, developed plans, and collaborated with clients and team members • Delivered projects within strict budgets and schedule• Provided technical support and troubleshooting for PowerChart, FirstNet and Surginet• Established direction through training, support, and consultation • Ensured consistency in all end-user and staff training materials • Served as a liaison between healthcare technical and clinical teams for accurate product design, configuration, and customer satisfaction• Guaranteed 24/7 on-call support • Managed high-level projects while maintaining clinical operational support Show less

• Provided second-tier application support to physicians, nurses, and allied health personnel• Utilized help desk software to document, classify, prioritize and manage and escalate incidents • Conducted cross-training for new employees and monitored trends and issues in the ticketing system. • Served as Incident Coordinator for Clinical Information System scheduled and unplanned downtimes• Rotated as Incident Coordinator, Queue Lead, Operations Coordinator, Fulfillment… Show more • Provided second-tier application support to physicians, nurses, and allied health personnel• Utilized help desk software to document, classify, prioritize and manage and escalate incidents • Conducted cross-training for new employees and monitored trends and issues in the ticketing system. • Served as Incident Coordinator for Clinical Information System scheduled and unplanned downtimes• Rotated as Incident Coordinator, Queue Lead, Operations Coordinator, Fulfillment Coordinator, and Account Manager• Communicated system issues to vendors and ITSS colleagues Show less

• Created, removed, and modified Active Directory and CIS accounts and reset passwords• Translated staff methodologies into easy-to-understand terms• Created the Service Centre Wiki as a central knowledgebase for troubleshooting and training• Offered training to junior and senior staff on components and applications

• Promoted to web hosting technical support supervisor after 3 months• Oversaw training, mentoring, and coaching 20+ staff• Provided tier 2 technical support for help desk issues • Performed quality assurance on tickets• Supported Microsoft and Red Hat Linux web servers, IIS, MySQL, SQL, and PHP• Troubleshot HTML, DNS, email (POP and IMAP), and domain registrations and renewals

I provided troubleshooting support for dial up and high speed Internet customers. This position involved entering calls into DeskPro service desk tracking software, including detailed information. Strong troubleshooting skills were required to determine source of computer problems (hardware, software, user access, etc). I assisted clients with fixing these issues over the telephone. A strong knowledge of the TCP/IP protocol was required. Excellent communication, listening and empathy… Show more I provided troubleshooting support for dial up and high speed Internet customers. This position involved entering calls into DeskPro service desk tracking software, including detailed information. Strong troubleshooting skills were required to determine source of computer problems (hardware, software, user access, etc). I assisted clients with fixing these issues over the telephone. A strong knowledge of the TCP/IP protocol was required. Excellent communication, listening and empathy skills were essential. Show less

I worked with the Department of Education as part of my on the job training through Holland College. This position involved installing a NetWare 5.0 server which would function as an Admin File server for the Colonel Gray and Charlottetown Rural High Schools. I also researched and developed plans to implement roaming user profiles on school workstations by means of Novell Zen Works 2.0.

I was the Regional Coordinator for the P.E.I. Community Access Program. There were only 2 people hired to fill this position and I was selected as one of them due to my strong work ethic with the Confederation Centre Public Library. Thisposition involved working closely with Industry Canada to formalize plans and ideas for our initiative which was to promote CAP sites across Prince Edward Island and encouraging Islanders to “get connected”. I was directly responsible for the supervision and… Show more I was the Regional Coordinator for the P.E.I. Community Access Program. There were only 2 people hired to fill this position and I was selected as one of them due to my strong work ethic with the Confederation Centre Public Library. Thisposition involved working closely with Industry Canada to formalize plans and ideas for our initiative which was to promote CAP sites across Prince Edward Island and encouraging Islanders to “get connected”. I was directly responsible for the supervision and training of forty summer students working CAP sites across Prince Edward Island. I guided these youth interns on how to promote their CAPsites to their communities. I also planned and delivered training sessions to interns on how to develop websites. Show less

I was employed through the Community Access Program to be a Technical Analyst for the Confederation Centre Public Library. Through this position I prepared and delivered Internet and computer training sessions for residents of the Charlottetown community. I also provided front end technical support for the library's computer systems, printers and network when needed. I also prepared, organized and delivered computer Cyber Camps for children throughout the summer. I delivered regular… Show more I was employed through the Community Access Program to be a Technical Analyst for the Confederation Centre Public Library. Through this position I prepared and delivered Internet and computer training sessions for residents of the Charlottetown community. I also provided front end technical support for the library's computer systems, printers and network when needed. I also prepared, organized and delivered computer Cyber Camps for children throughout the summer. I delivered regular training sessions to library staff on how to use computer software and peripherals. Ensured computer systems were secure and that patrons using the systems followed rules and regulations towards computer usage. Show less