Kim Booth

Kim Booth Email and Phone Number

Lead Faculty Instructor, Network Engineering and Administration Program @ Southern Technical College
Fort Myers, FL, US
Kim Booth's Location
Fort Myers, Florida, United States, United States
About Kim Booth

IT Operations Director ManagerConnect with me using: ►►► kebooth1@comcast.net ◄◄◄All Invitations to Connect Welcome, LION – LinkedIn Open Networker****************************************************************************************************Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.****************************************************************************************************I’m a future-focused IT/operations executive who always seeks opportunities for improvement, whether it’s increasing technical team members’ knowledge, enhancing services or streamlining operations. As an MBA with a background in high-tech project management, consulting and service leadership, I’ve learned how to bring tech and business together to make goals a reality. During my career, I’ve directed high-dollar IT projects, internally and on behalf of clients. Each initiative required a leader to work cross-functionally, engage confidently with client stakeholders and strategically allocate resources to ensure timely, on-budget completion. Companies are always looking for ways to optimize efficiencies, costs and productivity, and this is where I excel. Sometimes technology is the answer and other times it’s a matter of introducing new methods, cultural change or processes. Either way, I get to the root of the problem and quickly shape plans to implement a solution.► Key Highlights ◄▸▸ Appointed to reverse up to 12 behind-schedule projects and regained clients’ faith in Compaq’s services through examining project status to overhaul resource allocation and scheduling.Let’s Connect!► Specialty Areas ◄✔ Business Information Systems Management✔ Project Management✔ Change Management✔ Process Improvement ✔ Strategy Development✔ Consulting To collaborate on any of these perspectives, contact me at kebooth1@comcast.net

Kim Booth's Current Company Details
Southern Technical College

Southern Technical College

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Lead Faculty Instructor, Network Engineering and Administration Program
Fort Myers, FL, US
Kim Booth Work Experience Details
  • Southern Technical College
    Lead Faculty Instructor, Network Engineering And Administration Program
    Southern Technical College
    Fort Myers, Fl, Us
  • Southern Technical College
    Lead Faculty Instructor, Network Engineering And Administration Program
    Southern Technical College Mar 2020 - Present
    Fort Myers, Florida, United States
    Design and update curriculum for all Network Engineering and Administration courses. Teach classes in server installation and administration, network concepts and hardware maintenance, computer repair and customer service. Guide students to learn basic computer and network technology emphasizing security, topologies, segments and backbones. This includes network protocols and in-depth knowledge of the OSI Model. Provide practical training on the advantages and disadvantages of cabling options for LAN and WAN networks, hubs, bridges, repeaters and other transmission media. Teach how to plan and implement networks, interoperability with other network operating systems, TCP/IP, troubleshooting, maintenance and upgrading of a network.
  • Booth Consulting
    Strategic It/Operations Executive Bridging The Gap Between Tech And Business
    Booth Consulting Nov 2019 - Present
    I’m a future-focused IT/operations executive who always seeks opportunities for improvement, whether it’s increasing technical team members’ knowledge, enhancing services or streamlining operations. As an MBA with a background in high-tech project management, consulting and service leadership, I’ve learned how to bring tech and business together to make goals a reality. During my career, I’ve directed high-dollar IT projects, internally and on behalf of clients. Each initiative required a leader to work cross-functionally, engage confidently with client stakeholders and strategically allocate resources to ensure timely, on-budget completion. Companies are always looking for ways to optimize efficiencies, costs and productivity, and this is where I excel. Sometimes technology is the answer and other times it’s a matter of introducing new methods, cultural change or processes. Either way, I get to the root of the problem and quickly shape plans to implement a solution.► Key Highlights ◄▸▸ Appointed to reverse up to 12 behind-schedule projects and regained clients’ faith in Compaq’s services through examining project status to overhaul resource allocation and scheduling.▸▸ Grew CompuCom’s depth of service and opportunities for new service contracts via increasing the level of technical certification of service professionals by 30%.▸▸ Saved $65K in annual support costs and substantially boosted the reliability of PharMerica’s data by upgrading an inventory system.Let’s Connect!► Specialty Areas ◄✔ Business Information Systems Management✔ Project Management✔ Change Management✔ Process Improvement ✔ Strategy Development✔ Consulting ✔ Program Implementation✔ P&L Management✔ Training & Mentoring✔ C-Level Presentations✔ Client & Vendor Relations✔ Team Leadership (Virtual/Local)
  • Alorica
    Sr Training Manager
    Alorica Jun 2018 - Nov 2019
    Fort Myers, Florida Area
    Perform day to day functional activities of Regional training support for 8 different lines of business in 3 locations. Utilize data and observation, conducting needs assessments to determine the developmental needs of management team members. Measure the impact of training programs by conducting evaluations and focus group meetings. Identify gap/need assessments and design/develop training materials to support clients. Develop training/development interventions that address the needs of the management team members and which will supplement the curriculum.► Improved standards of training which resulted in better trained employees and decreasing the 90-day attrition rates by over 20%.► Chosen to head up the regional training survey program, working with site directors, operations management, HR personnel, and training personnel throughout the region we decreased overall attrition rates and improved training survey scores raising the region to number one in the company for US call centers.
  • Compucom
    It Field Services Director
    Compucom Oct 2004 - Nov 2017
    Fort Myers, Florida Area
    After success as District Manager leading field services across FL, PR and parts of SC, GA, AL and MS managing a P&L budget of $12M annually. I was promoted to Area Manager role and eventually advanced to Field Services Director, for 1,500 computer service support personnel located in the US and Puerto Rico. I maintain annual warranty repair and service contracts for 150+ clients. Additionally, I negotiate client contracts, handle RFPs/RFIs and prepare proposals/SOWs.► Boosted margin 15% by reducing cost per call, increased First Time Fix (FTF), decreased Time to Repair and miles per call, and decreased coordination time by working with clients to streamline processes.► Recouped $300K in unbilled services through careful examination of existing contracts and unbilled calls.► Raised technician productivity 20% by scheduling support tasks during periods of low utilization and increasing the use of permanent techs for projects rather than hiring temp workers.► Tapped to serve as technical liaison, engaging directly with clients’ C-level stakeholders to understand their needs and highlight solutions to solve their problems.
  • Pharmerica
    It Production Support Manager
    Pharmerica Feb 2000 - Oct 2004
    Tampa/St. Petersburg, Florida Area
    In this position, I directed a team of 25 IT staff in supporting 5,000 employees. My scope of duties included resolving vendor issues, ensuring compliance with contracted SLAs, purchasing equipment and deploying desktop hardware/software. I also coordinated infrastructure implementation projects.► Maintained $2.5M in annual vendor contracts while minimizing costs for additional services by quickly resolving contract deviations to ensure achievement of SLAs.► Relocated 400 staff to new corporate headquarters on time and budget with zero breaks in service through developing clear schedules for staff and expeditiously resolving technical issues.► Selected vendors and created business case demonstrating ROI of automated backup software for desktops/laptops that complied with HIPAA requirements and paid for itself within 1 year through loss recovery of $1.2M annually.► Positioned IT as revenue contributor rather than solely cost center while improving overall workflow by decreasing redundancies and supporting other departments in revenue-capturing activities.► Elevated HIPAA compliance after collaborating with cross-departmental leaders to define regulatory requirements and informing senior executives of compliance issues/risks.
  • Compaq Computer Corp
    It Technology Consultant, Project Manager
    Compaq Computer Corp Apr 1997 - Dec 1999
    Everywhere
    As Consultant/Project Manager, I developed and maintained custom solutions for enterprise-level client initiatives. My role encompassed engaging with clients to clarify their expectations and requirements, creating project proposals, organizing installations and troubleshooting technical problems. During each project, I led a team of up to 20 personnel.► Requested by customer executives to engage in key Buffalo, New York project based on prior successes.▸▸ Maximized productivity and efficiency while reducing downtime and eliminating storage of paper by developing automated fax processing systems and expanding data centers.► Created favorable work environment and drove on-time project completion through building trusting relationship with key client, Citicorp, and quickly mitigating their business continuity issues during projects.► Ensured adherence to strict contract SLAs by establishing help desk and determining clear operational metrics.
  • The Computer Merchant
    Lead Technical Consultant
    The Computer Merchant Aug 1996 - Apr 1997
    United States
    In this role, I was appointed to steer the direction of several projects for a national staffing firm specializing in IT personnel. I led a technical inventory team while working closely with business managers to set minimum equipment requirements. ► Completed first project 30 days early through enhancing efficiency and expediting testing procedures, evidenced by visible and marked improvement in workflow.► Expedited and fine-tuned process for building desktops, which led to faster migrations while reducing disruptions to users. ► Decreased overall project time and enabled completion of additional projects. ► Requested to take the lead on major Rye, New York project after managing several highly successful desktop migrations in Tampa, Florida.
  • United States Air Force
    Maintenance Superintendent
    United States Air Force Aug 1976 - Aug 1996
    Worldwide
    I proudly served in various roles as Technician, Instructor Supervisor, Special Maintenance Superintendent for US Air Forces in Europe, finishing my time in the US Air Force in a high-level leadership role as Maintenance Superintendent with 400 subordinates deployed across 8 countries.► Improved uptime from 20% to 99.9% through implementing standards and requiring documentation of all procedures as the Superintendent of Radar Maintenance at Torrejon AB, Spain. ► Saved $100K annually and reduced transit time 60% after establishing contract for Dutch military repair depot involving critical radar components repair.

Kim Booth Education Details

Frequently Asked Questions about Kim Booth

What company does Kim Booth work for?

Kim Booth works for Southern Technical College

What is Kim Booth's role at the current company?

Kim Booth's current role is Lead Faculty Instructor, Network Engineering and Administration Program.

What is Kim Booth's email address?

Kim Booth's email address is ke****@****uth.net

What is Kim Booth's direct phone number?

Kim Booth's direct phone number is 194134*****

What schools did Kim Booth attend?

Kim Booth attended Keller Graduate School Of Management Of Devry University, University Of Maryland Global Campus, Community College Of The Air Force.

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