Kim Booth Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

Design and update curriculum for all Network Engineering and Administration courses. Teach classes in server installation and administration, network concepts and hardware maintenance, computer repair and customer service. Guide students to learn basic computer and network technology emphasizing security, topologies, segments and backbones. This includes network protocols and in-depth knowledge of the OSI Model. Provide practical training on the advantages and disadvantages of cabling options for LAN and WAN networks, hubs, bridges, repeaters and other transmission media. Teach how to plan and implement networks, interoperability with other network operating systems, TCP/IP, troubleshooting, maintenance and upgrading of a network.

I’m a future-focused IT/operations executive who always seeks opportunities for improvement, whether it’s increasing technical team members’ knowledge, enhancing services or streamlining operations. As an MBA with a background in high-tech project management, consulting and service leadership, I’ve learned how to bring tech and business together to make goals a reality. During my career, I’ve directed high-dollar IT projects, internally and on behalf of clients. Each initiative required a leader to work cross-functionally, engage confidently with client stakeholders and strategically allocate resources to ensure timely, on-budget completion. Companies are always looking for ways to optimize efficiencies, costs and productivity, and this is where I excel. Sometimes technology is the answer and other times it’s a matter of introducing new methods, cultural change or processes. Either way, I get to the root of the problem and quickly shape plans to implement a solution.► Key Highlights ◄▸▸ Appointed to reverse up to 12 behind-schedule projects and regained clients’ faith in Compaq’s services through examining project status to overhaul resource allocation and scheduling.▸▸ Grew CompuCom’s depth of service and opportunities for new service contracts via increasing the level of technical certification of service professionals by 30%.▸▸ Saved $65K in annual support costs and substantially boosted the reliability of PharMerica’s data by upgrading an inventory system.Let’s Connect!► Specialty Areas ◄✔ Business Information Systems Management✔ Project Management✔ Change Management✔ Process Improvement ✔ Strategy Development✔ Consulting ✔ Program Implementation✔ P&L Management✔ Training & Mentoring✔ C-Level Presentations✔ Client & Vendor Relations✔ Team Leadership (Virtual/Local)

Fort Myers, Florida Area

Perform day to day functional activities of Regional training support for 8 different lines of business in 3 locations. Utilize data and observation, conducting needs assessments to determine the developmental needs of management team members. Measure the impact of training programs by conducting evaluations and focus group meetings. Identify gap/need assessments and design/develop training materials to support clients. Develop training/development interventions that address the needs of the management team members and which will supplement the curriculum.► Improved standards of training which resulted in better trained employees and decreasing the 90-day attrition rates by over 20%.► Chosen to head up the regional training survey program, working with site directors, operations management, HR personnel, and training personnel throughout the region we decreased overall attrition rates and improved training survey scores raising the region to number one in the company for US call centers.

Fort Myers, Florida Area

After success as District Manager leading field services across FL, PR and parts of SC, GA, AL and MS managing a P&L budget of $12M annually. I was promoted to Area Manager role and eventually advanced to Field Services Director, for 1,500 computer service support personnel located in the US and Puerto Rico. I maintain annual warranty repair and service contracts for 150+ clients. Additionally, I negotiate client contracts, handle RFPs/RFIs and prepare proposals/SOWs.► Boosted margin 15% by reducing cost per call, increased First Time Fix (FTF), decreased Time to Repair and miles per call, and decreased coordination time by working with clients to streamline processes.► Recouped $300K in unbilled services through careful examination of existing contracts and unbilled calls.► Raised technician productivity 20% by scheduling support tasks during periods of low utilization and increasing the use of permanent techs for projects rather than hiring temp workers.► Tapped to serve as technical liaison, engaging directly with clients’ C-level stakeholders to understand their needs and highlight solutions to solve their problems.

Tampa/St. Petersburg, Florida Area

In this position, I directed a team of 25 IT staff in supporting 5,000 employees. My scope of duties included resolving vendor issues, ensuring compliance with contracted SLAs, purchasing equipment and deploying desktop hardware/software. I also coordinated infrastructure implementation projects.► Maintained $2.5M in annual vendor contracts while minimizing costs for additional services by quickly resolving contract deviations to ensure achievement of SLAs.► Relocated 400 staff to new corporate headquarters on time and budget with zero breaks in service through developing clear schedules for staff and expeditiously resolving technical issues.► Selected vendors and created business case demonstrating ROI of automated backup software for desktops/laptops that complied with HIPAA requirements and paid for itself within 1 year through loss recovery of $1.2M annually.► Positioned IT as revenue contributor rather than solely cost center while improving overall workflow by decreasing redundancies and supporting other departments in revenue-capturing activities.► Elevated HIPAA compliance after collaborating with cross-departmental leaders to define regulatory requirements and informing senior executives of compliance issues/risks.

Everywhere

As Consultant/Project Manager, I developed and maintained custom solutions for enterprise-level client initiatives. My role encompassed engaging with clients to clarify their expectations and requirements, creating project proposals, organizing installations and troubleshooting technical problems. During each project, I led a team of up to 20 personnel.► Requested by customer executives to engage in key Buffalo, New York project based on prior successes.▸▸ Maximized productivity and efficiency while reducing downtime and eliminating storage of paper by developing automated fax processing systems and expanding data centers.► Created favorable work environment and drove on-time project completion through building trusting relationship with key client, Citicorp, and quickly mitigating their business continuity issues during projects.► Ensured adherence to strict contract SLAs by establishing help desk and determining clear operational metrics.

United States

In this role, I was appointed to steer the direction of several projects for a national staffing firm specializing in IT personnel. I led a technical inventory team while working closely with business managers to set minimum equipment requirements. ► Completed first project 30 days early through enhancing efficiency and expediting testing procedures, evidenced by visible and marked improvement in workflow.► Expedited and fine-tuned process for building desktops, which led to faster migrations while reducing disruptions to users. ► Decreased overall project time and enabled completion of additional projects. ► Requested to take the lead on major Rye, New York project after managing several highly successful desktop migrations in Tampa, Florida.

Worldwide

I proudly served in various roles as Technician, Instructor Supervisor, Special Maintenance Superintendent for US Air Forces in Europe, finishing my time in the US Air Force in a high-level leadership role as Maintenance Superintendent with 400 subordinates deployed across 8 countries.► Improved uptime from 20% to 99.9% through implementing standards and requiring documentation of all procedures as the Superintendent of Radar Maintenance at Torrejon AB, Spain. ► Saved $100K annually and reduced transit time 60% after establishing contract for Dutch military repair depot involving critical radar components repair.

Mba, Business, Project Management

Certificate in Project Management

Bs, Computer Management Of Information Systems

Associates Of Science, Educational And Instructional Technology