Responsible for establishing strategy, monitoring results and executing improvement initiatives around underwriting quality, learning and underwriting solutions.

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Responsible for managing various operational components for the Boston and New Haven territories. Motivated, lead and developed a team of underwriting support resources. Assessed effectiveness and efficiency of current business processes and resource allocations. Generated ideas for process and technology improvements. Prepared high level cost benefit. Set direction and establish performance goals. Made decisions utilizing data management tools to ensure growth objectives are met. Collaborated with branch and business unit leadership on business initiatives.

Managed and developed the underwriting quality and marketing talents of forty underwriting associates and operations staff for the Boston office. Managed and oversaw the underwriting support for renewals & new business opportunities for a $260M multi-line commercial property and casualty insurance operation. Responsible for managing staff performance and development planning, productivity, workflows, quality assurance, expense budget. Service Liaison to top agencies.

Responsible for managing $8M multi-line new and renewal book of Life Science & Commercial Technology business for the pharmaceutical, drug, and medical devices R&D industries. Drove financial performance of property, products and premises liability, clinical trials, auto, workers compensation, umbrella and international lines which ranged from $5,000 to $850,000 in premiums. Successfully serviced 120 accounts and handled account solicitation, risk selection and analysis (including documentation), pricing and sales of products and services for new and existing customers.

Managed the booking and issuing of the $65M Technology Specialty Group book of business. Supervised and maintained high levels of productivity for thirteen Customer Service Representatives and Underwriting Associates. Coached team members to maintain consistent underwriting practices and collaboratively make decisions impacting customer service delivery. Developed proactive account management plans, month-end projections, workload management, and work flow refinements.