• Direct supervisor for a team of 26 members. Responsible for leadership and management of the team ensuring all duties are completed, and exceptional customer service standards are maintained.• Develops team members by mentoring and coaching, monitoring performance, providing useful feedback, and resolving internal challenges and customer complaints.• Responsible for managing inventory and logistics requirements by regularly conducting inventory counts, rotating stock and supplies, and maintaining communication with suppliers.• Problem solver—responsible for assessing issues and instituting timely and appropriate solutions. Routinely communicate new plans of action and solutions with upper management.• Expertly communicates, and builds close relationships with customers by anticipating customer needs, quickly addressing and solving complaints, and providing exceptional and consistent customer service.

• Managed the day-to-day operations of two restaurant facilities and a supporting staff of 11.• Controlled purchases and inventory, ordered supplies, negotiated contracts with suppliers, and kept accurate records of business transactions.• Established restaurant business plans and conducted associated market research and analysis.• Acted as main point of contact for all company lawyers, business bankers, insurance agents, and CPA’s.• Performed accounting duties by managing business records, maintaining QuickBooks accounting software, and paying and recording all business-related bills and taxes. • Served as Human Resources Director. Established HR procedures and recruited, selected, and trained new staff members. Managed the company payroll system and all employee benefits and incentives. • Maintained a safe, secure, and healthy environment by establishing sanitation standards and procedures. Obtained professional certification as a Food Protection Manager.

• Executive Assistant for CEO/President of an aeronautical engineering company that specialized in providing private passenger transportation, flight lessons and demonstrations, and export of goods and services.• Acted as principal liaison and Japanese language translator between the corporate counsel, accountants, suppliers, government agencies, and contractors. • Managed logistics arrangements for business trips, assisted with tax filing, transported documents and critical information between locations, and arranged hosting and accommodations for company guests.

• Instructor – taught cross-cultural and English communication at junior high and elementary schools in Hyogo and Kanagawa prefectures. Created weekly schedules and managed between fourteen and twenty-one classes of up to forty-two students per class. • Material creation – created clear and concise lesson plans, activities and worksheets to be used for English communication classes. Created presentations for the Board of Education members regarding foreign education, classroom organization, and strategies to motivate students.

• Business Intern – interned in the Girl’s Toy Division. Completed tasks and projects as assigned by the division in a timely manner. Attended company strategy meetings and assisted with multiple projects.• Market Research – designed and performed onsite surveys, researched competitors and market trends and conducted data Analysis. • Product Development – met with internal teams and external partners to discuss current and future projects. Worked individually and communicated with teams to create proposals for new products. Fabricated product samples and helped solve issues with products in development. • Marketing and Promotion – participated in the 2009 Tokyo Toy Show event. Performed product demonstrations and talked with guests to build relationships with potential clients. Organized samples and displays for marketing company products and assisted in press releases.• Interpreter – conducted translations for company presentations and foreign guests.

• Data entry• Revisions – proof-read university professor’s thesis’s, reports, e-mails and letters to present clear and concise English.• Translating and photo editing – preformed Japanese-to-English translations and used Photoshop to create advertisements.