Kim Chisolm Email and Phone Number

• Managed 160+ simultaneous litigated and non-litigated medical malpractice claims filed against insured parties within healthcare field, investigating claims and determining appropriate outcomes.• Led legal investigations and compiled relevant case information, including medical records, lawsuit documents, and insurance policies to accurately interpret complex policies and note policy exclusions; drafted letters of reservation that exclude or deny coverage as needed. • Communicated cross-functionally with legal teams to gather evidence and discovery documents and identify cause of medical malpractice claim; additionally, allocated legal defense counsel to defend insured parties during lawsuits, meeting all regulatory and legal compliance standards. • Strategically sourced subject matter experts (SME) within medical field to review medical records and deliver informed legal decisions which resulted in case defense or legal settlements. • Served as liaison between claimants and legal defense teams, communicating transparently with claimants and providing expert insight to assist parties during highly difficult situations. • Leveraged astute negotiation tactics to mediate with legal teams and develop intricate settlement packages.• Hand-selected to attend Advanced Communications & Negotiations Training and share insight with team members, successfully improving internal protocol and claims best practices. • Championed training and development initiatives to build top-performing team that prioritizes quality client service, coaching managers and claim adjustors on policy interpretation tactics; additionally, successfully mentored multiple employees into higher level roles. • Applied active listening skills and communication strategies to consistently achieve 10/10 customer service satisfaction scores for a wide variety of liability claims cases ranging in complexity.

• Evaluated and managed 100+ complex general liability claims on a daily basis, including conducting investigations, establishing reserves, and determining liability causes and damages. • Utilized legal acumen to carry out litigation process and closely communicated with legal staff and panel counsel to gather evidence and strategically negotiate settlements with plaintiff’s counsel. • Employed organizational management expertise to record highly detailed notes during initial claim consultation, successfully gathering pertinent information from insured parties. • Evaluated all cases for third party recovery and determined policies from select cases that did not properly identify loss location, effectively reaching an ex gratia settlement. • Diligently maintained claims reserve to ensure proper payouts for settlements. • Drafted comprehensive case reports to upper management for transparent case progress.