• Developed serviced and maintained outside corporate and personal relationships; hosting events specializing in catering to the specific and unique needs of clients• Demonstrated exceptional work ethic, ability to perform under pressure, meet tight deadlines, and consistently delivered top-quality results while increasing business clientele base and revenue• Developed and implemented successful training programs for 30 employees and increased job satisfaction that resulted in a decreased turnover and increased sales• Projected a positive employer image to clients through excellent product knowledge, customer service, and professional appearance• Motivated self and co-workers to increase productivity, self-esteem and energy level through verbal and written communication, positive attitude and constructive feedback

• Maintained cooperative, patient and supportive relationships with clients and facilitated timely conflict management• Assisted clientele in resolving credit issues to obtain their financial goals • Continually met and exceeded monthly goal•Maintained and managed assigned route by using proprietary methods; FDCPA compliant when communicating with consumers• Drove revenue growth in excess of $2,000,000 a year while working in the mortgage referral department• Performed roll out testing for the new corporate software Cogent - 2010• Tested new auto dialer programs for IT to determine best system for optimal company efficiency - 2012

• Contributed to opening and promoting a new company• Communicated with clients on various mortgage options which best suit their individual needs• Handled multiple tasks simultaneously in a fast-paced environment meeting all required deadlines• Organized team policies and meeting resulting in increased efficiency and higher employee morale

• Cold canvassed the community for potential clients• Assisted in development of marketing program targeting local business owners and employees that resulted in the growth of personal production by nearly 50% • Assisted consumers with credit repair

• Presented and communicated vital product information to maximize sales• Prepared sales presentations for store managers• Negotiated prime product display location• Ordered and controlled product supply for 12 high volume stores• Maintained accurate schematics• Managed and assisted daily activities of merchandisers