Kim Clardy Email & Phone Number

Farmington, Ar, Us

Rogers, Arkansas, United States

Pinnacle Springs Retirement Community

Lincoln, Nebraska

• Managed a budget of $800K, coordinating and managing activities from start to finish that delivered physical, intellectual, social, emotional, and spiritual opportunities for residents of the senior living facilities.• Partner with communities on guiding them through logistical components of events, including securing entertainment, procuring take-home gifts and promotional items, securing catering services, and selecting décor / event design.• Strategize and develop strategic public relations communications strategies and forged partnerships with external agencies and organizations to build brand growth.• Created broad marketing collateral for promoting corporate-wide events and activities, including flyers, brochures, and signage.• Designed a proposal to create a Wellness Center space in all Resort Lifestyle Communities to increase resident retention by proactively focusing on their health and safety. • Increased consistency in branding & signage at the community level.• Created guidelines for Directors in new community openings and stabilized communities.• Increased companywide Lifestyle Director retention through deliberate and focused screening of all applicants.• Member of ICAA focus team to create The Blueprint for Wellness for all senior living communities.• Secured corporate wellness partners, private care, home health and physical therapy, for 17 new communities• Worked with a network of buyers to purchase supplies at a 25% reduction enabling me to increase the standard supply order for all new communities

Raleigh, North Carolina

• Provided management oversight of a community of 161 residents / 128 apartments, ensuring a high level of resident satisfaction for residents and maintain occupancy level.• Responsible for the on-going growth and management of the retirement community, including all aspects of operations and sales management.• Hired, trained, managed, and motivated all community staff, including a Sales Director, Lead Concierge, Executive Chef, Head of Housekeeping, and Lifestyles Director.• Followed and maintained the approved operating budget of $2.9M annually.• Ensured that day-to-day building and grounds maintenance is addressed.• Responded to emergency calls from residents and took appropriate action.• Ensured the community's continuous operation and performed any staff duties necessary, which consisted of activities, concierge, cooking in the kitchen, dishwasher, food service, maintenance, and sales. • Closed 2018 with a .07% move-out rate by pro-actively working with health partners.

Summerville, South Carolina

• Managed and directed fiscal operations facilities and services for a 152 resident / 124 apartment independent living community, including planning budgets, authorizing expenditures, accounting, establishing service rates, and responsibility for a $1.7M annual budget.• Handled day-to-day business functions; office administration, client relations, travel accommodations, scheduling, and analyzed data to generate reports; consistently efficiently performed all duties.• Effectively managed a direct team of 3, including Sales & Marketing, Resident Relations, and Resident Accounting, to achieve high staff morale through effective communication, prompt problem resolution, proactive supervision, and facilitating a healthy workplace.• Participated in facility surveys and inspections made by authorized governmental agencies.• Established and maintained systems that safely met residents' needs.• Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.• Assisted future and current residents regarding living accommodations: Facilitated and scheduled appointments, assessed resident needs per policies and procedures.• Increased resident retention by 50% from previous year

• Managed marketing/sales of independent living facilities from the ground up, ensuring high occupancy and quality control rates. • Created and implemented tailored 90-day and annual marketing plans for each facility, setting benchmarks and metrics, building vibrant communities. • Developed successful sales techniques that consistently contributed to significantly higher conversion rates.• Planned special events and promotions to draw in potential residents and developed robust relationships with clients.• Identified and achieved community goals and targets, growing occupancy from 89% to 100%

Augusta, Georgia Area

• Provided strategic leadership and oversight of a 160 resident / 124 apartment independent living retirement community. • Managed day-to-day operations with a solid focus on business development and growth and delivering a superior client experience. • Responsible for managing all community employees with 3 direct reports – Executive Chef, Activities Director, and Head of Housekeeping with additional responsibilities for Sales & Marketing, Resident Relations, and Resident Accounting.• Led staff to carry out various functions, including rent collection and tending to resident needs while managing budget, profit and loss, sales and forecasting, and marketing initiatives. • Managed KPIs and NOI by monitoring and tracking financial performance and developing reports for making effective business decisions.• Developed project management and organizational tools that maintained timelines ahead of schedule. • Consistently achieve high standards of apartment turns at 100% every month.• Maintained total operating expenses being under budget on a monthly, quarterly, and annual basis.• Oversaw Maintenance, Housekeeping, CapEx projects, Dining & Hospitality, and Resident Relations.• Established positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems, and implementing corrective actions to ensure resident engagement, independence, and happiness.

• Oversaw all aspects of daily operations of various independent living communities averaging 160 residents/120 apartments, ensuring a healthy, safe environment for all employees and residents. • Assessed resident satisfaction and concerns through on-going personal interactions, including daily meal processes, monthly resident meetings, and promptly addressing resident complaints.• Ensured that staff provided quality service. Assumed direct responsibility for hiring, training, supervision, performance management, discipline, discharge, and scheduling (hours, breaks, and meal periods).• Assisted Executive Chef with budgeting, inventory, and reporting while ensured sanitary and safe kitchen and dining room facilities.• Submitted reports, invoices, and other financials. Recorded revenue and expenses. Used Kronos (Workforce Management Software) and Ariba (Business Commerce Network Software).

Business Administration And Management, General

Human Resources Management And Services