Clinic/Office Manager
Drake Pet Hospital
Overseeing hospital operationsSupervise both front staff and techniciansEmployee schedulingMonitor customer service and satisfactionHandle client complaints and issuesHuman Resources; Interviews, hiring, training, reviews and evaluations of staffAssist where needed, Reception: phones, triage phone calls, appointment scheduling, check in clients, prescriptions, discharge of patients, client education.Technician, take rooms for evaluation of patients, blood work, blood draws, Abaxis and Idexx machines, oversee surgical technicians, Assist in medical procedures, preparation of vaccinationsMonitor efficient clinic flowKnowledge of payment plans and Care Credit when appropriateProcess payments, returns, client account adjustmentsMaintain proper documentation in electronic medical recordsMaintain current pricing in veterinary softwareOrdering of supplies, maintenance of drug log, MSDS catalog and proper employee safety specificationsAccounts receivableVender contact