Kim Cunningham Email & Phone Number

United States

Atlanta, GA

• Currently leading a Dev Ops Team of 119 Technical Directors, Software Engineers, Scrum Masters, UX Designers and Program/Process Managers located in 19 states. Ownership of Real-Time Automation & Predictive Insights.
• Delivered a series of innovative solutions using User-centric Design, Design Thinking and Agile development methodologies, driving transformative change. The team completed design and… Show more Currently leading a Dev.
• Delivered a series of innovative solutions using User-centric Design, Design Thinking and Agile development methodologies, driving transformative change. The team completed design and development of 410 Operations.
• Launched Compass – A single tool for managers to understand and coach technician performance, providing relevant and actionable data-driven information. Near real-time GPS, telematics, alerts & mapping, dispatch job.
• Operationalized key Initiatives based on successful Experiments and Proof of Concepts to maximize contribution to the Firm, improve speed of delivery, and enhance reusability.
• Significantly Improved transaction times for integrated solutions; expanded the availability of shared resources (APIs, Services, Databases, microServices); reduced time to market; improved impact to customers and.

Atlanta, GA

• Responsible for all aspects of Network Provisioning for AT&T Wireline, U-verse and VoIP Leading a team of 88 Provisioning Technical Directors and Subject Matter Experts located in 16 states responsible for:
• Providing subject matter expertise concerning all areas of Network provisioning: technical solutions and project management for all provisioning systems and functions; interpreting impact and ensuring implementation of.
• Providing subject matter expertise concerning all areas of Network provisioning: technical solutions and project management for all provisioning systems and functions; interpreting impact and ensuring implementation of.
• Technical troubleshooting required for recovery from the most complex network problems in real time to restore service, identify root cause, resolution, workarounds, testing & implementation of vendor/IT fixes or.
• Strategic planning, optimization and cost reduction opportunities, service order flow through, systems evolution, business planning and project development & implementation
• Supporting U-verse and IPDSL network build out and optimization including migration of existing customer base

Greater Atlanta Area

Responsible for all aspects of the E.164 North American Numbering Plan for AT&T Wireline, Wireless, VoIP, and CLEC Leading a team of 68 Numbering Subject Matter Experts responsible for: Technical solutions and project management for all numbering functions (Code & Block Administration, Inventory Management, Regulatory Utilization Reporting, Local Number.

Responsible for all aspects of AT&T SE Region's Employee Referral Program to promote the sale of company products and further the company's revenue objectives including; setting the overall strategy, goals and objectives, developing and managing all marketing communications materials and promotional programs, data analysis, projections and tracking.

Led a team of Senior H R Generalists supporting Consumer Services and Network Operations. Provided executive level support and counsel on high-impact, complex, and cross-functional problems in all areas of Human Resources including; labor relations, collective bargaining agreement interpretation (CWA and IBEW), arbitration preparation and support, internal.

Evaluated customer needs to develop new product concepts for BellSouth. Conducted all aspects of new product development including; preparing products for market test, analyzing product potential, directing market research to evaluate concepts, defining competitive trends and customer needs, developing product requirements/specifications and negotiating.

Evaluated impacts of all new lines of business on the Consumer service order issuance system (RNS). Conducted all aspects of system planning including; developing high-level risk assessment, risk mitigation strategy, (which included implementation, maintenance, and documentation of project risk, as well as resolution procedures), program integration.

Coordinated and managed all aspects/activities of the development of multiple modules of the Regional Negotiation System (RNS). Responsible for all project elements including, project charter, project plan, project scope, as-is-model, schedules, status reports, and closeout documentation. Accountable for project quality, ensuring quality requirements were.

Masters Certificate, Project Management

Computer Science, Computer Science