Kim Curry, Itil V3, Spoc, Smc Email & Phone Number

Austin, Tx, Us

Currently leading the delivery of multiple business streams and oversee a portfolio of digital transformation projects Managing expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders)Ownership of planning and implementing IT solution development projects by way of close collaboration and alignment with the delivery, sales teams and leadership on behalf of Enterprise clients Serving as a liaison between the business and technical aspects for multiple cross-functional, virtual and offshore teams

Directly manage implementations of new and existing Tenfold customers to understand their key business objectives and ensure efficient integration of relevant systems; Maintains a close partnership with Support, Sales, Customer Success, Partner, and Engineering teams.

Austin, Texas, United States

Responsible for overseeing the planning and implementation of an entire project through budgeting, managing team members/partners, and planning/controlling the SDLC project release.

Remote

Working to build TaskUs into the world’s number one provider of tech-enabled business services. Via consulting, technology and innovation, my team and I help support our clients’ efforts to optimize their customer experience.

• Corporate IT SMB/Enterprise service delivery of IT applications/systems with 3yrs+ of Agile and project management experience; delivering over 12,000 project hours annually of Magento/AWS/Microsoft technology stack-based projects• Scrum master, proficient with industry-standard project tools e.g. Smartsheet, JIRA, GitHub, Trello to facilitate Agile/ITIL methodology by leading daily standups, sprint planning with a focus on process improvement• Confidently works with collocated developers and global teams, covering remote DevOps and systems integration teams (USA/India/UK) while removing scrum team impediments• Responsible for Managed Cloud portfolio growth in 2017 by 25% with a concentration in AWS/Microsoft Azure/Hybrid solutions for acquisition and existing customer base• Manages daily business environment of IT developers and specialists with the ability to liaise complex technical concepts and business/data workflows to non-technical audiences; mainly C-Level executives

• Collaborated with over 7 global data center ops to deploy Dedicated/Hybrid/Cloud IT services• Served as a training peer leader for Implementation team• Introduced documentation, trainings and processes; enabling a 50% reduction in overall learning curve, resulting in 50-75% improvement in efficiency for new hires and better sales empowerment• Delivered more than 720 deployments in 3 years, developing a strong ability to multi-task within a fast-paced, high-stress environment• Improved Dedicated/Hybrid onboarding bandwidth by 40% via process, reporting and documentation improvements• Ensured correct scope and staffing (build engineers/professional services/third-party vendors) toaddress client needs for timely completion of deployments

- Maintained a strong ability to handle multiple tasks and prioritize work in order to maintain high productivity level- Created and maintains customer records in both electronic and paper file management systems- Created implementation agenda and necessary tickets- Made arrangements for Implementation Calls between Rackspace reps and customers; facilitated conference calls between support teams- Coordinated between Business Development Consultant and the Data Center to monitor the progression of customer requests to maintain customer records- Created checklists and tickets for quality assurance purposes- Responsible for routing tickets as appropriate- Entered earned revenue data into web-based system- Tracked new customer builds and new servers for existing customers- Interacted with new and existing customers on the status of their requests via tickets, e-mails and phone conversations- Ran custom reports for the team- Confirmed project-oriented information and updated appropriate documents; obtained necessary information from customer- Served as a backup to the Account Manager

United States- Southeast District

• Enthusiastically managed and supervised faculty and operations for eight training facilities in national capital regions within southeast US (VA, TN, FL, TX Markets)• Trained, observed, evaluated instructors on corporate developed market-specific curriculum for 6- month sessions while enforcing student retention objectives of over 80% rate• Responsible for all student and human resource records, transcripts along with tuition collection, deposits and loan payments; weekly bank and mail deposits• Managed inventory fulfillment along with new student orientation and graduation of 150-200 students per market

• Created innovative visual concepts in Fine Apparel, Ladies Shoes, Accessories contributing to overall departmental 2007 net sales of over $20 million• Maintained installment and management of painting, vinyl signage, forms, mannequins and monthly floral budget and inventory; ordered and created modern arrangements for events and center focal in- store enhancements• Successfully implemented a functional checklist for visual team to promote efficient daily floor assessments, lowering execution time by 15%• Collaborated with Public Relations to plan/arrange marketing events and offsite showcases• Responsible for revising backstock, prop and display merchandise logging procedures by implementing a catalog system to better improve storewide inventory management to lower loss control by 21% in Q3 of 2007

Associate Of Arts And Sciences (A.A.S.), Graphic Design

Bs, Fashion Merchandising

(management emphasis with marketing minor) relevant courses included: - intro to business management - social & behavioral sciences