Supervise a team of experienced professional level employees to achieve technical project/program objectives within scope, time, quality, and budget constraints. Utilize advanced knowledge of the technical project/business requirements to manage large, complex projects for the organization. Set policy and strategy for short-term goals, as well as goals and objectives for direct reports and team members. Provide coaching and feedback to help employees reach these goals. Key responsibilities and duties include:• Manage technical project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.• Ensure alignment between the strategy and the execution of the product collaborating with Product Owners, Product and Solution Management, and stakeholders. • Assess and improve DevOps practices to improve the flow of value along value streams. • Estimate the costs, resources, and time required to complete each phase of a technical project and allocates resources and tasks to ensure these targets are met, typically delegating responsibility to experienced professionals who have shown independence in prior assignments.• Implement an established project plan and supervises progress and performance against this plan.• Monitor the status of complex technical projects including cost, timing, staffing, and dependencies across multiple inter-related projects, as needed.• Identify and resolve obstacles to completing technical project on time and to budget.• Lead technical project meetings and approves regular reports that communicate the status of the project within and beyond the project team.• Manage performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of Project/Program Management objectives and engagement, motivation, and development of the team.

IT Consulting firm dedicated to providing exceptional IT services to their clients. Assignments included:• Scrum Master, TIAA, Charlotte, NC • Business Analyst, TIAA, Charlotte, NC • Business Systems Analyst, Fidelity Investments, Smithfield, RI• Business Systems Analyst, One Beacon Insurance, Canton, MA

Project LeadContinued the responsibilities of the Business Analyst role as well as managing new system initiatives and enhancements primarily for an in-house web application and reporting tool and Lawson (a company wide time and expense application). Responsibilities included:• Assessing and prioritizing system initiatives.• Creating and managing project timelines to ensure deadlines are met or exceeded.• Communicating to organization wide users project progress and deployment.• Managing scope, project life cycle, planning and execution, and deployment.Sr. Business AnalystResponsible for conducting workflow interviews with users at all levels of the organization, gathering both business application and data requirements translating functional requirements to ensure the functional needs of business partners are met, ensuring that all systems support and conform to specifications. Primary responsibilities included:• Writing detailed requirements documentation, including text, examples, workflow and other diagrams where needed.• Creating and documenting functional and technical design.• Analyzing current system and process to identify gaps; in context of new applications, developing workflow and requirements to close gaps.• Overseeing project management and implementation of new functionality deployment and enhancements.

Responsible for providing day-to-day systems support to the Patient Accounts Department. Work closely with users and serve as a liaison between Patient Accounts, Chargemaster and IS. Responsibilities include analysis, troubleshooting, writing business requirements and use cases, developing and executing master test strategies, and project management. Recent projects included:• Project manager for the BICS AR Modernization overseeing the conversion of the Partners accounts receivable system from a DOS 6.0 platform to Cache environment which included coordinating testing and overseeing UAT.• Project manager for the implementation of Technical Evaluation and Management billing for Brigham & Woman’s Hospital based on Medicare and HIPAA 837I and 837P requirements which necessitated new compile logic and editing for the billing of E&M claims for all payers.

Sr. Business Process AnalystProjects included: project lead for global upgrade of the Boston Scientific sales reporting tools PowerPlay and Impromptu. This included people and solution readiness as well as overall project management; Training and communication lead for implementation of the sales force automation project via the Extranet; Authored the reference manuals for the Extranet publishers and the sales force; Worked with the IT department to develop the sales reporting Intranet site.Business Process Analyst: Worked within the Global Systems support structure with responsibility for sales reporting and provided global support to PowerPlay and Impromptu end users. Overall objective was to provide global solutions and implement continuous improvement programs. These were designed to enhance customer service and quality while improving user effectiveness and lowering costs. • Worked with users to identify, investigate and resolve system or process issues.• Participated in the sales reporting software and system enhancement process through: documentation of business requirements; development of the functional design; testing of the completed development item; delivering the solution to the user community; and validating the solution’s effectiveness.• Supported the rollout of PowerPlay and Impromptu to new sites (Canada, California, Paris and satellite offices) and the implementation of new sales reporting modules. IT Training Leader: Training supervisor responsible for the development of course materials and training for PowerPlay and Impromptu for six divisions, globally. Key accomplishments:• Wrote three PowerPlay and two Impromptu training manuals and reference materials. • Designed and delivered core PowerPlay and Impromptu training programs and was the subject matter expert for IT and user community. • Wrote and implemented a ‘train the trainer’ program.

Trainer: Organization-wide trainer responsible for the development and implementation of professional development and technical training programs. • Developed, modularized, and conducted four week training programs for the Registration Call Center. • Provided technical training for Microsoft software, the web, and Targon (a registration system).• Authored one domestic policy and procedure reference manual and training materials. Registration Team SupervisorPersonnel manager of a core team of Registration Service Associates consisting of 8-11 members and the supervision of 20+ Call Center staff. Responsible for all areas of human resource management and career development for team members. • Authored an international training and resource manual regarding Elderhostel policy and procedure.• Recruited, interviewed, hired and trained new staff members. • Defined and wrote performance evaluation criteria for RSA reviews. • Defined and wrote the customer service expectations for incoming telephone calls.