• Established client relationships with existing clients to help retain existing business.• Worked with the client and key laboratory contacts to resolve issues related to lab services.• Educated clients on lab procedures and new testing as it became available.• Established pricing on lab tests as requested by client.• Helped resolve client billing issues.

• Work in the Business Development Department to maintain client business and assist with new client set up.• Make daily client visits to discuss any service issues and build relationships.• Improve customer satisfaction through expert resolution of conflicts, issues, and concerns.• Educate client on lab procedures and new testing as it became available.• Communicate client needs through meetings and contact with department managers and directors.• Educate and help resolve client billing issues.• Helped create forms and procedures for implementing client data into lab systems.• Worked with the LIS Department to help facilitate client lab interfaces.• Helped facilitate interface and lab service agreements between the lab and the client.• Work with department manager and sales representative to negotiate client pricing.

• Answered phone calls from clients and responded to questions and concerns about lab services, while escalating calls appropriately.• Called clients with lab results.• Resolved lab order issues so that testing could be completed.• Excelled in number of calls taken on a daily basis when compared to pier group.• Assigned to train department on computer software upgrades.

• Answered phone calls from clients and responded to questions and concerns about lab services, while escalating calls appropriately.• Called clients with lab results.• Resolved lab order issues so that testing could be completed.

• Worked as a generalist in a one person laboratory.• Maintained budget and purchasing for lab supplies.• Set up and maintained lab computer system, as well as all lab equipment.• Successfully participated in lab proficiency testing.• Responsible for all quality control and state lab inspections.• Chain of custody drug screen collections.• Coordinator for on-site medical testing and results of employee physicals for surveillance testing and wellness programs.• Reviewed employee physicals and contacted employers regarding employee medical status.

• Performed research work on DNA.• Chromosome analysis on amniotic fluid.

• Worked in several area clinic laboratories, performing all lab duties in all areas.• Helped set up, supervise, and manage a small area reference laboratory. Hired and trained new employees Set up new procedures and equipment Purchasing Billing Quality Control