Kim Dingwall Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

This role is responsible for delivery and support of Robotic Process Automation and AI technology initiatives across Sime Darby Industrial.Working closely with business process specialists and technology partners, this position aims to deliver process and cognitive automation to redefine our ways of working towards a modern Digital Enterprise.With good partnership skills and my strong analytical plus problem solving skills I will provide technical advice, implementation and… Show more This role is responsible for delivery and support of Robotic Process Automation and AI technology initiatives across Sime Darby Industrial.Working closely with business process specialists and technology partners, this position aims to deliver process and cognitive automation to redefine our ways of working towards a modern Digital Enterprise.With good partnership skills and my strong analytical plus problem solving skills I will provide technical advice, implementation and management of “fit for purpose” emerging technologies such as Robotics Process Automation (RPA) and Artificial Intelligence (AI) that leverage on Sime Darby Industrial's Digital Platform to realise automation opportunities. Show less

Milton Queensland

In this I led 3 separate teams, all working towards the same goal - providing value add, customer focused services that will benefit Transpacific Industries. I managed the IT Service desk; the 1st point of call for all IT related issues, an Infrastructure team responsible for LAN/WAN Services, Telco services, firewall and anti intrusion and Infrastructure Systems who are responsible for Active Directory, Exchange, SCCM2012 (anti virus and SOE) Mobile Device Management, backups and DR… Show more In this I led 3 separate teams, all working towards the same goal - providing value add, customer focused services that will benefit Transpacific Industries. I managed the IT Service desk; the 1st point of call for all IT related issues, an Infrastructure team responsible for LAN/WAN Services, Telco services, firewall and anti intrusion and Infrastructure Systems who are responsible for Active Directory, Exchange, SCCM2012 (anti virus and SOE) Mobile Device Management, backups and DR, SAN management (NetApp), infrastructure hosted in managed data centres in Canberra and Brisbane and I also manage the IT Purchasing team who were responsible for all hardware and software purchasing within the business, Telco spend, coordinating hardware rollouts and various other functions. Show less

In my current role I am responsible for 7 Service Desk Analysts and a Service Desk Team Leader, based in Milton, as well as the IT Purchasing team, consisting of 2 people who purchase all IT related equipment for Transpacific as well as managing the Telco billing and IT leasing information for all of Transpacific.The Transpacific Industries IT Service Desk provides IT Support for approximately 4,000 end users across nearly 300 sites in 2 countries (Australia and New Zealand).I'm… Show more In my current role I am responsible for 7 Service Desk Analysts and a Service Desk Team Leader, based in Milton, as well as the IT Purchasing team, consisting of 2 people who purchase all IT related equipment for Transpacific as well as managing the Telco billing and IT leasing information for all of Transpacific.The Transpacific Industries IT Service Desk provides IT Support for approximately 4,000 end users across nearly 300 sites in 2 countries (Australia and New Zealand).I'm in the process of helping the team understand the importance of consistent support, and we are starting to implement a knowledge base with validated documents after identifying high volume, repeatable processes. I've organised meetings between L3 resources and my team to ensure knowledge sharing and process handover to Service Desk occurs wherever possible. I'm also working closely with the JDE Support Manager to identify processes that the Service Desk can assist with.Current volumes on the Service Desk are approximately 600-700 calls per week, with approximately 50-55% fixed on 1st call and quite a few more that are completed by the Service Desk without escalating (Account admin, etc.)Shortly I will be commencing work on another IT Service Catalogue, having completed one for Credit Union Australia in my previous role. I will also be heavily involved in the implementation of the Change and Release modules of FrontRange ITSM, the IT Service management toolset that Transpacific Industries uses. Show less

In my current role I am responsible for managing a Service Desk team consisting of 3 staff in Brisbane and 1 staff member in Melbourne (virtual team). Initially I was hired to create an IT Service Desk, as CUA previously did not have a dedicated Service Desk - the Desktop team were responsible for taking phone calls and actioning emails, as well as performing desktop support work. This resulted in a disconnect between IT and the business. Feedback from the business has significantly improved… Show more In my current role I am responsible for managing a Service Desk team consisting of 3 staff in Brisbane and 1 staff member in Melbourne (virtual team). Initially I was hired to create an IT Service Desk, as CUA previously did not have a dedicated Service Desk - the Desktop team were responsible for taking phone calls and actioning emails, as well as performing desktop support work. This resulted in a disconnect between IT and the business. Feedback from the business has significantly improved since the creation of the Service Desk, and customers have confidence in the service provided by IT. I have created reporting for the Service Desk that is now used for management reporting to the Executive Committee within CUA, and I have just completed creating a Service Catalogue (User Service Catalogue and Technical Catalogue) for an ITSM project to upgrade our ticket management system. I have created a knowledge base with baselined, documented processes that currently stands at 68 technical documents and 26 user facing (DIY) documents. Show less

In my current role I am responsible for managing a portfolio of small to medium size projects. These projects typically have a budget of less than $20k, and are of low to medium complexity.The projects (changes) may include application changes and/or infrastructure changes. The changes may also include liaising with vendors and multiple technical teams to ensure that projects are delivered in a controlled manner, on time and on budget.

Frontline Leadership, Organizational Leadership

Product Management