Chief Operating Officer Responsible for six direct reports, 35 FTEs Oversee Enterprise Revenue Centers: Admissions, Garden Shop, Facility Rental; Support Departments: IT, Operations, Maintenance, Housekeeping and Security; as well as exclusive food service operator, responsible for all food and catering services for organization Direct short and long-term staffing support models for eight departments, including interviewing, hiring, creating job descriptions, restructuring, providing performance assessments, mentoring, and terminating Schedule, train and manage support personnel required to execute large-scale garden-wide events including annual “GardenFest” and free community days Negotiated RFP for outsourced food and beverage service including document construction, bid vetting, interviewing; Secured highest flat rate on record with guaranteed earnings on food and beverage revenue Secured higher commission rates with special events vendor, 15 to 25 percentInterim Executive Director (COVID), June 2020 to Jan. 2021 Managed organization through dual public health and financial crisis; provided reports and updates to Board of Directors, Executive Committee and Committees Executed safe, measured reopening of an 82-acre garden after a 3-month closure and 86 percent reduction in force Implemented and ensured safety measures and practices to rehire and retain 70 FTEs Directed daily/weekly modifications in communications and operational requirements in accordance with national and regional health and safety mandates, while course correcting to maximize earning potential and minimize risk Managed financial constraints, reassessed expenditure priorities and stretched minimal resources to balance labor and operational expenses as required Successfully and safely reengaged 172,706 visitors in 2020, including 75,608 visitors for 44-night “GardenFest” holiday light show, despite closure and minimal capacity allowances

 Managed organization through dual public health and financial crisis; provided reports and updates to Board of Directors, Executive Committee and Committees Executed safe, measured reopening of an 82-acre garden after a 3-month closure and 86 percent reduction in force Implemented and ensured safety measures and practices to rehire and retain 70 FTEs Directed daily/weekly modifications in communications and operational requirements in accordance with national and regional health and safety mandates, while course correcting to maximize earning potential and minimize risk Managed financial constraints, reassessed expenditure priorities and stretched minimal resources to balance labor and operational expenses as required Successfully and safely reengaged 172,706 visitors in 2020, including 75,608 visitors for 44-night “GardenFest” holiday light show, despite closure and minimal capacity allowances

Director of Guest Services, 2012 to 2017 Oversaw software migrations, Vista to TAM in Visitors Center; Vista to ActiveNet in Education and Facility Events; ECRS to TAM in the Garden Shop Improved logistical processes and guest services for “GardenFest” holiday light show; established and maintained working relationship with Henrico County Police; off-site parking and shuttles; facilitated remote entry in conjunction with online ticketing sale; improved staffing levels, recruitment and training; oversaw increase in average visitation from 55,000 in 2009 to 86,000 in 2017 Managed extensive logistical planning and execution of the UCI Road World Champions Team Trial Training Day, Sept. 19, 2015, including coordination with UCI field technicians, city and county officials Improved physical plant maintenance processes and outcomes; coordinated IT and migration to a new third-party service provider; facilitated software revamps; managed visitor services to facilitate visitation that exceeded 400,000 annually

Thyme Out Food Services, Richmond, VAFood Service Director, 1993-2005Christopher’s Runaway Gourmay, Richmond, VAManager, 1993-2005A Moveable Feast, Richmond, VACatering Manager/Baker/Bookkeeper, 1993-2005