Kim Egling Email and Phone Number

Branch Administrator

Sales and Administration

Marketing and Lead generating.• Reports, • Negotiation and maintenance of sales or service contracts• Managing consultants diaries• Qualifying and setting up of appointments for the Consultants• Building and maintaining relationships with existing clients, • Manage client’s entire portfolio in multiple locations i.e. Commodities & Solutions. • Follow-ups with future and existing clients regarding existing and new business by up-selling or cross selling, • Preparing quotations, • Investigating and solving client queries/ complaints, • Maintaining accurate records of discussions or correspondence with clients, Credit Applications,

• Building and maintaining relationships with existing clients, • Manage client’s entire portfolio in multiple locations i.e. Commodities & Solutions. • Follow-ups with future and existing clients regarding existing and new business by up-selling or cross selling, • Preparing quotations, • Investigating and solving client queries/ complaints, • Maintaining accurate records of discussions or correspondence with clients, Credit Applications,• Reports, • Negotiation and maintenance of sales or service contracts• Conducting Audits• Cost Consensus

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.• Provides sales management information by completing reports.• Updates job knowledge by participating in educational opportunities; reading professional publications.• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Meeting Sales Goals, • Motivation for Sales, • Selling to Customer Needs, • Financial Skills, Documentation Skills, • Scheduling, • Telephone Skills, • Listening, • Verbal Communication, • Customer Focus, • Job Knowledge

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.• Provides sales management information by completing reports.• Updates job knowledge by participating in educational opportunities; reading professional publications.• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Meeting Sales Goals, • Motivation for Sales, • Selling to Customer Needs, • Financial Skills, Documentation Skills, • Scheduling, • Telephone Skills, • Listening, • Verbal Communication, • Customer Focus, • Job Knowledge

• Daily care of babies aged between 3 months and 1 year• Planning and organizing daily activities• Administration skills• Attention to detail

• Canvass and prospecting of all potential clients in the SMME market• Exceed and maintain sales targets• Grow SureSwipe’s client base• Collect and collate market information• Planning and organizing daily activities• Database management of client base• Excellent customer relationship skillsKEY PERFORMANCE AREAS :• Canvass and prospecting of all potential clients in the SMME market• Exceed and maintain sales targets• Grow SureSwipe’s client base• Collect and collate market information• Planning and organizing daily activities• Database management of client base• Excellent customer relationship skills• Administration skills• Planning and organisational skills• Attention to detail• Good understanding of the South African banking/financial industry,Specifically card acquiring• Servicing of existing client base Good understanding of the SMME market.• Selling companies entire range of services.• Develop and secure extension business• New business calls• Cold call canvassing (office blocks and telesales)• Present solutions to person’s at all levels • Promote companies service to industry• Negotiate client rates• Compile and submit quotes• Assist with queries and problems the client might experience • Assist with debtors – merely confirming if client has any issues as to what Issues they may have with the merchant services.• Continued updating of Sales Force• Knowledge of Opposition rates and offerings

• Servicing of existing client base • Selling companies entire range of services.• Develop and secure extension business• New business calls• Cold call canvassing (office blocks and telesales)• Present solutions to person’s at all levels • Promote companies service to industry• Negotiate client rate increases • Compile and submit quotes• Assist with queries and problems the client might experience • Assist with debtors – merely confirming if client has any issues as to why not paying account • Compile and submit weekly call reports• Opposition intelligence research

• Servicing and generating new business in the corporate sector• Travel sector key account strategy management• Relationships building and networking with both the travel trade and corporate sector• Negotiation of a preferred supplier status with independent travel agencies• Sales administration – territory planners, account implementation, voucher orders, #1 club gold enrolments etc.• Taking clients queries to completion• Responsible for presentations, workshops and educational• Maximise profits for the organisation through retention and growth strategy• Contribute to the growth of the company by securing new business and developing existing business at profitable yield• Promote brand visibility• Increase sales revenue /“revenue per rental day yield” targets by meeting monthly forecasts and compiling weekly sales report

KEY PERFORMANCE AREAS:February 2004 - • Servicing and generating new business in the corporate sector• Travel sector key account strategy management• Relationships building and networking with both the travel trade and corporate sector• Negotiation of a preferred supplier status with independent travel agencies• Sales administration – territory planners, account implementation, voucher orders, #1 club gold enrolments etc.• Taking clients queries to completion• Responsible for presentations, workshops and educational• Maximise profits for the organisation through retention and growth strategy• Contribute to the growth of the company by securing new business and developing existing business at profitable yield• Promote brand visibility• Increase sales revenue /“revenue per rental day yield” targets by meeting monthly forecasts and compiling weekly sales report June 2002 – February 2004 Branch Supervisor / Rental Supervisor• Supervised the rental motor vehicles by meeting pre-arranged reservations and by the selling of company services to non-reserved customers• Proactive and positive at all times so that there are no customer complaints or service• General administration to ensure the efficient functioning of the branch• Ensuring the maintenance of rent-a-car image and service levels with regard to signature, cleanliness, timorousness, appearance of employees (uniform policy), branch, building and equipment in the branch• Responsibility for the management, training, motivation and development of all employee at the branch• Ensuring working conditions are arranged and organised so as to meet business requirements and ensure a competitive edge• Responsible for any other activities that are deemed necessary for the efficient and cost effective running of the branch

• Trained receptionist and all extensions users • Supervised staff• Project management which include supervision of staff to ensure deadlines were met• Handled complete sales process from inception to completion• After sales service to ensure client satisfaction• Called on clients• Negotiated service contracts• Processed quotations and invoiced• General administration

• Sales• Order taking• Customer liaison with regards to information on products• Organisation of stock for presentations• General administration