I am dedicated to fostering a community of growth and innovation. My role encompasses a wide range of responsibilities focused on empowering individuals and organizations to reach their full potential.Key Responsibilities:🌟 Visionary Leadership: I set the strategic direction for our consulting services, ensuring we meet the evolving needs of businesses and their employees.🤝 Program Development: I design and implement innovative learning and development programs, coaching initiatives, and talent development strategies that align with organizational goals.🎯 Succession Planning: I guide companies in identifying and nurturing future leaders, ensuring a strong talent pipeline for long-term success.🌈 Adaptation to Business Needs: I work closely with organizations to adapt employee experience initiatives, ensuring they are agile and responsive to changing business landscapes.💬 Enhancing Communication: I focus on improving internal communication practices, fostering a culture of transparency and engagement that empowers employees.📈 Client Engagement: I build strong relationships with clients, providing personalized support and insights to help them achieve their growth objectives.

Lead and oversee the development and implementation of strategies, programs, and initiatives to improve employee experience and engagement throughout the company, whether employees are working remotely, in hybrid mode or on-site. Responsibilities:-Develop and implement a comprehensive employee experience and engagement strategy that aligns with the company's mission, vision, and values.-Design and implement innovative programs and initiatives that create a sense of belonging and common purpose among employees, whether they are working remotely, in hybrid mode, or on-site.-Develop and implement employee engagement initiatives, such as employee surveys, focus groups, and other feedback mechanisms to continuously measure employee sentiment and identify areas for improvement.-Develop and implement employee recognition programs that celebrate employee achievements and contributions, and reinforce connections to the company.-Ensure diversity, equity, and inclusion are integrated into all aspects of the employee experience, and develop programs and initiatives that foster a sense of belonging for all employees.-Collaborate with HR, Operations, Workforce Management, and other departments to develop and implement policies and practices that align with the company's mission, vision, and values, and that promote a positive workplace culture.-Develop and manage budgets for employee experience and engagement programs and initiatives, and measure their impact and ROI.-Build and maintain relationships with key stakeholders across the organization, including senior leaders, department heads, and employees, to ensure that the employee experience is aligned with business objectives.-Provide leadership and guidance to the employee experience and engagement team.-Open to experimenting; learning and adapting with the goal of getting to better processes, strategies and tools to optimize results

I am an influential leader that is creative, autonomous and shares my expertise. I have the opportunity to partner with the different management teams at Nordia to analyse the leadership and organizational development needs of the business in an effort to build and deliver solutions. • Leadership development : identify, propose and implement leadership development initiatives;• Development of performance strategy that contributes to the achievement of company goals, while reinforcing the culture & values of Nordia;• Deploy learning activities using a blended learning approach aligned with the ‘70/20/10’ principle;• Course design and development: Partner with managers to understand the learning needs from their business areas and engage resources from the team to create solutions;• Ensure consistency of implementation across all lines of business by aligning the expectations for training delivery and leadership;• LMS: selection, implementation and management of system;• ROI - Reporting of program results in order to continuously improve current learning programs;• Continuously seek improvements in programs and initiatives, while measuring impact and ensuring regular evidence-based evaluation of investment;• Design and deploy effective communication across the different levels of the organization (change management) using multimedia solutions;• Lead, coach and develop team members to achieve objectives and leverage potential; • Support remote people managers using multimedia solutions; • Work collaboratively across the company, demonstrating a desire to collaborate, share, and leverage best practices across the organization

Ensure the effective and efficient delivery of the corporate training curriculum, skill building workshops and training agenda items for Innovation (English and French). Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments. Determined potential of training program for future needs of organization. Designed training programs-courses to facilitate meeting organizational goals. Partnered with District Manager to support the achievement of District/Territory Business goals. Supported launch of 24-7 Chat, training customer service agents as well as ongoing support and coaching.Played a key role in a national pilot project, facilitating training for facilitators, auditing their performance, and providing coaching to ensure effective delivery. I also collaborated with cross-functional teams to monitor progress, resolve challenges, and support the project’s successful implementation, which led to improved outcomes in wellness workshops.Skills/Attributes• Leadership and management skills• Facilitation & consultation skills• Passion for learning• Strong interpersonal skills, team work and partnering skills• Assertive - challenge status quo , influence without authority• Curious• Passion for developing others• Analytical• Positive and energetic attitude• Project management skills• Strong communicator• Pragmatic

Guiding people to define their specific challenge, develop a personalized solution, and, most importantly, create an action plan.

Responsible for the meeting room locations as well as recruiting and training new Service Providers, motivate teams in order to achieve business growth and meet sales quotas.Duties:• Business growth• Developing and executing a sales plan, including setting sales targets and quotas• Recommending product or service enhancements to improve customer satisfaction and sales potential• Coaching and Manage an average of 70 Service Providers• Manage local marketing budget• Report to senior manager regarding member needs, competitive threats and location issues• Recruiting and training Service ProvidersAccomplishments:• 2001-2006 attendance up 28%, aligned with meeting growth• 2007 – Conception of the Quebec City coordinator role as a pilot project. Hired and trained a local Service Provider who had the mandate of hiring new Service Providers and opening new meeting locations. During the 6 month period the area had business growth of 4 new meetings and membership growth of 25%. This was the start of what would become a Territory Manager role.• 2002 -2007 – Delivered “squad” workshops in order to inform and motivate Service Providers of my business growth plans and in 2007 turned the tide of negativity regarding the franchise acquisition.• 2007- T2 became largest territory in Quebec market • Dual role- RT/ TM from February 2008-July 2008

Assist owners. Hotel Managment certificate acquired to assist in property management of 2 Inns.