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I am so grateful for every connection made, adventure experienced, memory shared, and lesson learnt as this has helped shaped the person I am today. “It is never too late to be what you might have been – George Elliot”I’ve recently joined Betsson Group and very excited for this new opportunity following the work I’ve done with Amber Gaming and Legal Experts around the world building Advennt. Not only has this helped improve my knowledge, understanding, experience and skills in the Gaming sector, I’ve recognised the importance about having to stay agile to adapt to fast changing regulations and the challenges this presents businesses operating internationally who are focused on customer centricity.I have previous experience working in Financial Services, both within the Provider and Advisory sectors, where I have noticed clear similarities in how regulation changes can impact and affect market growth. At times it can prove challenging trying to know what to expect or requirements needed to progress, which makes the personal growth side of things that more interesting.Throughout my career I have managed to build long-lasting trusted rapports with diverse professionals, industry leaders, businesses and people from all walks of life generally. As per career background, I initially started in HR and Hotel Management before moving into financial services with Zurich International and later AES International, a global IFA network. Originally from Zimbabwe, I grew up in South Africa and have lived abroad in Singapore, UK, Dubai, Isle of Man and now Malta. This has helped develop my appreciation of working internationally and being exposed to different cultures, which at times can present additional complexities when operating cross-jurisdictionally and the importance of being respectful and transparent when communicating.I’m proud of my achievements to date and looking forward to continuing this fascinating journey…
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Senior Compliance ManagerBetsson Group
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Compliance ManagerBetsson Group Jan 2024 - PresentTa’ Xbiex, Mt
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Project ManagerAmber Gaming Jul 2020 - Jan 2024Douglas, ImSpearheaded the development of a digital, regulatory horizon scanning tool designed to help gaming professionals stay ahead of complex regulatory changes. Collaborating with legal and compliance experts to help analyse and evaluate these fast-changing global, online gaming markets. -
Senior Business Support ManagerEdgewater Associates Limited May 2019 - Jul 2020Douglas, Im -
Senior Client ManagerEdgewater Associates Limited Apr 2016 - Apr 2019Douglas, ImManaged and supported administration team which consisted of Client Services, Group Services and Reception, to support our Adviser Team and day to day office operations. Implemented shared work platform to help balance workloads and standardise processes to improve efficiencies in our business. Key responsibilities included completing half-annual and yearly appraisals, as well as worked closely other departments to better operating procedures and ensure the necessary controls were in place to support the business objectives / responsibilities as required. Supervised and supported 4 successful business acquisitions, which also included financial reporting and archive management responsibilities.
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Relationship Manager - Sales TeamIsbd Limited Oct 2015 - Apr 2016Supported market research and business development opportunities for UK contractors.
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Head Of Client ServicesAes International Mar 2011 - Jun 2015Dubai, Business Bay, AeI created a dual-hub network between our London and Dubai teams to support improved business productivity. I have managed a number of individuals over the course of the past four years, which supported all administration functions across the business that included dealing with many different types of products and services. I've acquired a number of valuable skills as well as developed a wealth of technical knowledge to support various levels of responsibility within this industry and profession. I was afforded the opportunity to work alongside and build strong rapports with numerous International Providers, Trustees, Fund Managers, Offshore Banking and Direct Platforms to ensure clients’ business was effectively issued, efficiently maintained and the highest standard of quality service delivered at all times. Key personal achievements included implementing various operating procedures, supporting processes and many other initiatives that helped grow a small UK firm into becoming one of the top 50 UK distributors by size within a four year period. Following successful implementation, many of these initiatives were then replicated or initiated in other departments to help support the company’s rapid growth and development. -
Client Account Manager - Business DevelopmentAes International Jun 2010 - Mar 2011Dubai, Business Bay, AeAssisted advisers with their business development through regular contact, sharing of ideas and varied initiatives to help attract business. Researched and supported opportunities to help increase sales and build assets under management whilst ensuring that the AES brand and reputation was promoted in the right way. Participated in adviser inductions and supported all pre-sales related functions.
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Internal Consultant - European Sales TeamZurich Insurance Company Ltd Dec 2007 - Nov 2009Zurich, Zurich, ChOffice based sales consultant. Supported top Key Accounts for Zurich International in Europe. Worked alongside Sales Manager to strengthen relations and encourage better understanding of business to help increase sales through allocated adviser network. Successfully achieved shared annual target of USD 12.5 million as well as own personal sales targets. When Zurich pulled out of Europe, I supported the Corporate Sales team in Dubai (UAE) by raising awareness and booking appointments to help generate and increase business opportunity in the region. Successfully achieved set targets and built strong rapports with contacts which encouraged good follow up meetings. -
Client Services Administrator - Iom Head OfficeZurich Insurance Company Ltd Mar 2007 - Nov 2007Zurich, Zurich, ChSupported all back office areas to help resolve customer queries or complaints, whilst assisting with processing when workloads required additional efforts to ensure business completed within estimated turnaround times. Also completed a 3 month secondment to Singapore to assist with Relationship Management responsibilities, maintaining a high level of customer service during transition of recruiting local staff.
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New Business Administrator - Iom Head OfficeZurich Insurance Company Ltd Jan 2006 - Mar 2007Zurich, Zurich, ChProcessed all new business in accordance with required anti-money laundering (AML) regulations. Trusted to work closely with confidential information and obtained relevant accreditation to support. Supported all global new business with Singapore being noted as a key focus to manage personally
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Assistant Front Office ManagerMount Murray Hotel And Country Club Apr 2004 - Oct 2005 -
Reservations ManagerMount Murray Hotel And Country Club Aug 2003 - Apr 2004
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ReceptionistMount Murray Hotel And Country Club Apr 2003 - Aug 2003
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ReceptionistStonor Hotel Feb 2003 - Apr 2003
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General AssistantSefton Hotel Apr 2002 - Dec 2002 -
Administration ClerkS Buys (Pty) Ltd Jan 2000 - Dec 2001Began as a personal assistant, supporting Hospital tender projects. Then went on to assist with the behavioural analysis project throughout all national based pharmacies, which also included data analysis of records captures. Following that, joined the HR Team where I trained in Labour Relations and supported all Discipline, Counselling and Grievance procedures for the Group which led me to investigate matters of theft / fraud as well as lead induction training for new starters etc. During employement attended many different training courses, one favourite being International Negotiations with Manie Spoelstra.
Kim Fleming Skills
Kim Fleming Education Details
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Cii - Chartered Insurance InstituteAward In Financial Planning -
International Negotiation AcademyNegotiation Skills
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Potchefstroom UniversityLabour Relations
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Potchefstroom High School For GirlsMatric Certificate (Equivalent To Uk A Levels)
Frequently Asked Questions about Kim Fleming
What company does Kim Fleming work for?
Kim Fleming works for Betsson Group
What is Kim Fleming's role at the current company?
Kim Fleming's current role is Senior Compliance Manager.
What is Kim Fleming's email address?
Kim Fleming's email address is ki****@****nal.com
What is Kim Fleming's direct phone number?
Kim Fleming's direct phone number is +44 20 3051*****
What schools did Kim Fleming attend?
Kim Fleming attended Cii - Chartered Insurance Institute, International Negotiation Academy, Potchefstroom University, Potchefstroom High School For Girls.
What skills is Kim Fleming known for?
Kim Fleming has skills like Financial Services, Relationship Management, New Business Development, Management, Banking, Business Development, Risk Management, Crm, Customer Service, Finance, Pensions, Team Management.
Who are Kim Fleming's colleagues?
Kim Fleming's colleagues are Georgia Angelidi, Daniel Nagy, Vasco Guimarães, Nicolas Cabrera, Kert Siiner, Soy Sami Pop, Julian Linares Barreto.
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