Kim Gregg Email and Phone Number

Responsible for ensuring 300 general ledger bank accounts were in compliance with GAAP accounting procedures; providing approval, calculating ratios within monthly target and took necessary steps to ensure compliance. Reported financial data to update the balance scorecard to ensure goals are being met. Provided support to team of 17 associates. Provided training, mentored and coached associates and an offshore team in daily balancing procedures using various computer software systems including SAP and Microsoft Office. Provided leadership support to team manager including feedback for performance reviews and work flow.Represented the accounting department, project manager(s) and banking institutions for company projects working across departments; analyzed data, attended project meetings, addressed any scope changes to ensure processes were completed accurately and timely. Generated reports; effectively monitored and prepared data and reporting support for returnpayments ensured financial records were accurate for both the company and client. Supported team in researching payments compared to policies as needed. Performed error correction within web-based application and conducted quality spot-checks.Prepared audit information for internal and external auditors. Performed Quality reviews to ensure documentation was in accordance with Sarbanes-Oxley guidelines. Coordinated and provided documentation and support for company attorneys, Compliance and Special Investigation Unit regarding fraud investigations on payments presented ~ $200K yearly. Tracked cases and prepared documents approval for settlements. Handled inbound customer electronic payment inquiries professionally; answered customer questions on bank transmission issues and resolved customer conflicts in a timely manner. Expedited resolutions for internal departments and external customers by obtained information from various resources; routed escalated situation as appropriate.

Oversaw daily internal banking controls positive pay decisions and research.Maintained closed accounts/files in accordance with internal control processes; Purged closed files and shipped off-site storage facility. Performed internal controls; downloaded and distributed reports, non-match cancellations, excess loss reports, duplicated payments and system’s account balance lists in accordance with standard accounting procedures to ensure all claims general ledger reconciliations were balanced accurately and timely and that all exception reporting was in compliance. Answer questions and suggest alternatives for associates as needed. Handled special assignments as requested; backed-up core support personnel to ensure continual and ongoing work flow.Analyze accounts to ensure following accounting procedures. Facilitated phone queue and provided support to 12 associates as needed.

Balanced claims general ledger account reconciliations, Handled customer service inquires. Processed data entry into various internal programs and Microsoft Office software for recording and tracking purposes.

Investigated and researched misapplied customer payment inquires. This included working closely with bank reports and internal deposit records. Once misapplied payments were identified completed correction process through data entry, documented policy and followed up to ensure customer's inquiries were resolved. If needed, work with the bank to correct encoding errors. Also, processed return checks to policies and follow-up letters regarding status of policy if needed. Advise agents and other departmental representatives regarding status of inquiries and preventative practices.

Processed purchase orders, handled billing and loan applications, processed payments, provided customer service and was responsible for disbursement of financial aid checks from government grants and loans.