As part of Make UKs national Business Development Team, as a Business Development Account Manager I am the first point of contact within Make UK for HR & HSS professionals to source advice, services & training solutionsI am key to the successful realisation of the organisation’s revenue growth ambitions and customer retention in its chosen markets. I take complete ownership and responsibility for achieving sales targets and KPI’s through my own development and delivery of a sales and account management plan and executing this via a consultative approach into Make UKs Subscription Services medium to larger size clients of which I am responsible for circa 120 accounts. What I enjoy most about business development/account management is the ability to develop relationships across all levels, learning from the professionals I meet to understand my customer’s challenges and provide them with value added solutions that result in long lasting, trusted relationships. I am responsible for selling & retaining HR & HSS subscriptions, HR & HSS commercial business services including training, consultancy, software and digital solutions. In my first year in the role I achieved 127% of my annual sales target and retained 99% of my portfolio thus priding myself on strong customer relationships. Key to this role is excellent communication between internal and external stakeholders to ensure lead management and progress to bring client requirements to full realisation and ensuring repeat business.In addition I prepare monthly/quarterly forecasts and reports for the senior management team.

* Planning project activity across the business, and thus ensuring internal & external Stakeholders have a full understanding of potential new contracts and business process changes* Accountable for project managing a variety of business change initiatives and implementing new high value and complex contract wins across Employer, DWP, ESF and ESFA contracts.* Maintaining Project Plans, pipeline, actions and product logs* Stakeholder relationship management; ensuring all relevant stakeholders are kept informed of project progress through updated Project Plans, Status reports and Project Boards* Experienced in Adult Education; Employability & Skills, Training delivery and Welfare to Work. * Supply Chain management; supply chain design, on-boarding, due diligence and operational contract management. * Client and employer engagement strategy design.* Delivery model design and implementation.