Initially, managed consumer product retail stores in Glendale, Pasadena, Sherman Oaks, CASubsequently, held various management roles in multiple $6+M to $12-M Staples locations , to include; Oversee daily operational activities, including opening/closing of the store, cash handling, banking procedures and maintaining recordsManage all store tasks, including inventory, backroom, store maintenance, front end and money roomEnsure customer service, sales and profitability goals are met… Show more Initially, managed consumer product retail stores in Glendale, Pasadena, Sherman Oaks, CASubsequently, held various management roles in multiple $6+M to $12-M Staples locations , to include; Oversee daily operational activities, including opening/closing of the store, cash handling, banking procedures and maintaining recordsManage all store tasks, including inventory, backroom, store maintenance, front end and money roomEnsure customer service, sales and profitability goals are met Handle all aspects of HR, including recruiting/hiring/training and develop all associates and Assistant Managers for placement into the next levelExecute action plans, corrective action and performance reviews, as requiredImplement loss prevention directives and safety procedures/programsSpecial Projects/Achievements:- Mystery Shoppers/Customer Satisfaction Surveys: Improved the customer service standards in the store. Increased performance in Mystery Shops and Customer Satisfaction Surveys.- Training Programs: Trained/promoted 4 store managers and several Assistant Managers. Show less

Initially Managed all day-to-day operations in stores in the Southern California market, including Pasadena, Santa Barbara, Simi Valley and Thousand Oaks Assumed responsibility in 1996 of a store with annual sales of $1.8+M, and supervised a staff of 10Subsequently, managed the operations of a 2 story Barnes & Noble with sales of $8+M, and supervised ~20 direct reports (2 Department Managers/2 Head Cashiers/10-15 Lead Booksellers) and a team of 40-80 staff Oversaw all aspects of… Show more Initially Managed all day-to-day operations in stores in the Southern California market, including Pasadena, Santa Barbara, Simi Valley and Thousand Oaks Assumed responsibility in 1996 of a store with annual sales of $1.8+M, and supervised a staff of 10Subsequently, managed the operations of a 2 story Barnes & Noble with sales of $8+M, and supervised ~20 direct reports (2 Department Managers/2 Head Cashiers/10-15 Lead Booksellers) and a team of 40-80 staff Oversaw all aspects of day-to-day operations, including opening/closing the store, staff scheduling, inventory management, loss prevention, store maintenance, HR and customer serviceDeveloped goal plans, annual reviews and performance coachingOrdered inventory and ensured a timely inventory flow, including vendor returns Recruited/hired booksellers and music sellers Oversaw district in District Manager's absenceSpecial Projects/Achievements:- Author Appearances/Book Signings: Organized author appearances and book signings in collaboration with the Community Relations Manager, Store Manager and mall management, including an event with Harry Potter author, JK Rowling. (B&N, 1999-2001)- School District Orders: Worked with local teachers and school libraries to ensure availability of required books for students. (B&N, B. Dalton; )- Training Center Establishment: Assumed responsibilities of District Training Manager and in 1998 set up a training center, where held bi-weekly training seminars for up to 6 Managers. Also trained all store managers in 2 regions on new computer system. (B. Dalton Booksellers Show less