Kim Heckenberg is a Program and Operations Manager at NSW Department of Education. They possess expertise in teaching, educational technology, staff development, research, classroom and 9 more skills. Colleagues describe them as "While I worked as a Study Smart Advisor at Western Sydney University libraries, Kim was my supervisor (Academic Literacies Manager). Kim possesses excellent talent assessment, decision-making, leadership, and management skills. Kim is an exceptional manager, an active listener, and an effective communicator. She uses information systems to guide and support each member of her team. Kim is also friendly and easy to work with. I highly recommend Kim in every role she takes on that involves leadership, communication, coordination, and management. " and "Kim led a number of eResearch project implementations for Western Sydney University with myself representing Intersect, the primary technology service provider and implementation partner. These projects were technically complex and extremely challenging regarding stakeholder adoption. Kim managed these implementations with aplomb, and with a great deal of success. Kim is a strong and tenacious leader: she has the ability to bring diverse stakeholders together in understanding the essence of a problem so it can be solved. She is highly professional in her approach and exercises great empathy when dealing with all parties, while at the same time paying acute attention to the bigger picture. I can attest that she is unwavering in holding suppliers to account. I thoroughly enjoyed working with Kim, would relish the opportunity to work with her again, and would have no hesitation in recommending her for any challenge she sets her sights on."