Kim Hedger Email & Phone Number

Manassas, Va

Falls Church, Va

Tasked initially to stabilize the front desk team of 5 Receptionists and 5 Certified Medical Assistants. Brought stability and a collaborative platform to include training guides, employee reviews and open dialog. Delivered updated new patient forms and creation of office HIPPA policy manual. Within four months promoted revitalize the accounts receivable department based on expert RCM knowledge and deliverable history of meeting AR goals and expectations. Entrusted to source and purchase… Show more Tasked initially to stabilize the front desk team of 5 Receptionists and 5 Certified Medical Assistants. Brought stability and a collaborative platform to include training guides, employee reviews and open dialog. Delivered updated new patient forms and creation of office HIPPA policy manual. Within four months promoted revitalize the accounts receivable department based on expert RCM knowledge and deliverable history of meeting AR goals and expectations. Entrusted to source and purchase lower cost infusion medications, office and medical supplies while building extensive networking base. Accomplishments:•Created training manuals and check lists for Receptionists/Certified Medical Assistants and Billers that was templated and implemented by all departments. •Reduced dropped/missed office calls by 75% in first 3 months. Successfully justifying and budgeting for additional staff.•Implemented best practices to lower AR over 90 by 40% in first two months as Business Office Manager.•Designed best practices and employee engagement to build team moral and cohesiveness. Show less

Led task delegation and performance management of remote home health and hospice coding team including 4 Managers, 7 Team Leads, and 45 stateside coders performing 32 basic coding reviews and 10 SOC daily. Ensured achievement of coding service line, as well as driving alignment with expectations of agencies. Delivered key contributions to implementations team with new agency on-boarding, monitored coder quotas and forecasted ability to increase coding business and productivity. Collaborated… Show more Led task delegation and performance management of remote home health and hospice coding team including 4 Managers, 7 Team Leads, and 45 stateside coders performing 32 basic coding reviews and 10 SOC daily. Ensured achievement of coding service line, as well as driving alignment with expectations of agencies. Delivered key contributions to implementations team with new agency on-boarding, monitored coder quotas and forecasted ability to increase coding business and productivity. Collaborated with Human Resources in development of Performance Improvement Plan (PIP), and selected for contributions to EMR knowledge with RCM service line.Accomplishments:• Exceeded all set fiscal goals by 31% within first quarter of 2016 by on-boarding state side and off shore coders, conducting daily team meetings with Managers and Coders, and establishing firm goals and metrics ensuring optimized client expectations and satisfaction. • Improved productivity and performance measurement accuracy by implementing formal performance improvement guidelines and expectations partnering with new Human Resources team to create, train and implement coding services new multi level Performance Improvement Plan. • Boosted work volume through strategic management of comprehensive quality control program including work quotas, adherence to ICD-10 coding guidelines, and agency requirements. Show less

Demonstrated expert understanding of RCM systems, processes, and leadership capability. Selected for stand-up of new and innovative telecommuting program. Played key role in development of RCM home sourced team concept and implementation of operational capability. Hired and trained initial remote RCM specialists located throughout the United States. Created unique virtual AR training curriculum / processes and managed telecommuting RCM team with both domestic and off shore employees… Show more Demonstrated expert understanding of RCM systems, processes, and leadership capability. Selected for stand-up of new and innovative telecommuting program. Played key role in development of RCM home sourced team concept and implementation of operational capability. Hired and trained initial remote RCM specialists located throughout the United States. Created unique virtual AR training curriculum / processes and managed telecommuting RCM team with both domestic and off shore employees, for 100 multi-specialty physician group. Performed trend and productivity analysis of payment denials, claims submission edits, and assisted practices with use of proper Correct Coding Initiative (CCI) guidelines ensuring high reimbursement and turnaround. Communicated and liaised with clients daily forging solid working relationships and driving optimized customer satisfaction. Conducted employee performance evaluations and oversaw completion of administrative reporting including timecards, daily tasks, and administrative reporting.Accomplishments:• Identified gap in physician credentialing generating additional $1.2M in insurance payments by performing trend and productivity analysis of payment denials, and claims submission edits, as well as assisting practices in utilization of proper CCI resulted in high reimbursement and turn around. • Slashed AR over 90 days by 50% within 6 months through strategic management of comprehensive quality control program. • Stood-up remote revenue cycle management (RCM) division, operating in 15 locations across the U.S by creating unique virtual accounts receivable (AR) training curriculum and successfully conducted training for 35+ remote employees nationwide. Show less

Bachelor'S Degree, Health/Health Care Administration/Management, Graduated

Activities and Societies: National Society of Leadership and Success

Communications

Communications