Kim Higgins Email and Phone Number

In addition to the above roles, led an international team that supported a multicultural environment with diverse needs.Analyzed the bi-annual employee satisfaction survey results and developed activities and programs that improved employee motivation, engagement, and satisfaction.Provided training for employees on a multitude of topics. Examples of training topics included Communicate Magnificently, How to Be the Best You Can Be, and company core values as they relate to the employee satisfaction survey results.Participated in the Business Control & Sourcing Culture Champions team that enhanced collaboration between units, promoted unity and diversity, fostered employee career growth and development, created a speak-up environment, and organized activities to foster employee connection and fun. Maintained on-demand communications for the team, including organization and company announcements, process updates, and information on employee health and wellbeing.Organized and led all employee meetings.Key Accomplishments: Developed and promoted an internal recognition program for employees during quarterly all-employee meetings. Employees were awarded for exhibiting the company core values and five focus areas, as well as courageously leading by example in our compliance program. This recognition program resulting in significant improvement in employee satisfaction scores. Produced a monthly newsletter which received praise from senior executives and global leaders. During Covid lockdown, took initiative to help mitigate a huge need to make employees feel safe, supported, and connected. Created a bi-weekly communication that provided team with information, references, and links on well-being topics. A weekly virtual meeting was initiated for the multicultural team to connect. This allowed teams from different countries to collaborate face to face and it also successfully kept the group driven, connected, and productive.

Supported the Company Control Hub Americas Team which includes Company Control, Tax and Global project rollout. Responsible for change management and process improvements. Created and maintained the Company Control Hub Americas Ericsson Group Management System page, SharePoint site, and organization charts.Conducted monthly cost center analysis that supported the quarterly global operational reviews.Participated in annual budgeting activities for Company Control Hub Americas.Implemented and rolled out global and local programs and special projects. Examples include Competence Development Plan, Business Continuity Management, Record Retention and maintaining master data as an authorized requestor.Key Accomplishments: As a result of a compliance breach, a 3-year Monitorship was required to strengthen the Internal Ethics and Compliance Program. Requested by global compliance team to join a small group which created a compliance podcast, educating the company on the Finance Mandate and anti-bribery controls. Branded, rolled out and tracked the President and Board of Director’s Onboarding Workshop for the western hemisphere. This workshop was required by the Monitorship for all leaders within the company. Supported the SOX Compliance Manager in communication of deadlines and followed up on control execution and accuracy. Participated in annual SOX Self-Assessment audit for process controls.

Performed various compliance and reporting activities for month-end close. Prepared consolidated government surveys for various entities for the US and Canada.