Kim Hook Email & Phone Number

Concord, Nh

Belmont, Nh

• Effectively manage the complex program of demonstration equipment, requiring simultaneous budget management, global logistics, and constant updating and auditing to ensure the latest updates are within the hands of the sales team. • Assist with pricing and quotes for sales team.• Investigated and followed up on customer inquiries and concerns regarding quality issues, repairs, and turnaround time.• Work with Product Line Managers. Generate Bills of Material for new products and kits and help pull part numbers and establish pricing.• Distributor support and interaction.

Belmont, Nh

• Managed customer process from initial order entry to order fulfillment and ensured overall satisfaction.• Assisted in establishing, maintaining, and administering a comprehensive contact/CRM database for the sales and marketing team using SugarCRM.• Worked closely with production manager on turnaround time and on-time delivery. • Helped develop and maintain procedures and work instructions.• Processed time card data to corporate payroll system. • Managed and tracked payment in advance orders and payments through ACH processes.

Belmont, Nh

• Processed all payments timely and efficiently. • Assisted in closing out month-end reports. • Ran reconciliation reports and contacted delinquent customers. • Managed and tracked payment in advance orders and payments through ACH processes.

• Assisted customers with phone orders.• Interfaced with Production to determine priority of order and ship dates.• Managed and tracked payment in advance orders and payments through ACH processes.

Belmont, Nh

• Managed all outgoing shipments to ensure they were complete and package professionally• Received all incoming shipments to be sure they were processed correctly and timely.