Kim Hounshell Email & Phone Number

Phoenix, Arizona Area

• My team and I take all Incoming calls to place product orders, discuss warranty issues, complaints, and questions about company products and educational programs to teach the usage to licensed chiropractors. • I completed documentation for our Company to offer hours of continuing education to be approved by the Arizona State Board of Chiropractic. This required learning how to apply and gather the information necessary for the application. I coordinated with the instructors and our sponsor Palmer College of Chiropractic. • IT support for all users of online educational programs. Due to the ageing of our customer base I have become very proficient in browsers and navigating the internet with the user. • I have been instrumental in the success of our Customer Service Department with my professional assistance of each customer, the timely reconciliation of problems and the ability to soften the impact of difficult procedures and policies of the company. • In March 2020 all in person educational programs were cancelled and moved to an online educational format. I set up the process on an Excel spreadsheet to log each registration and process the completions of each course to the accredited chiropractic college for Continuing education credits. This created new job responsibilities that included helping our Chiropractors learn the software to take the courses needed.• As each new Customer Service Manager or representative is brought on board I am responsible for training them on all the administration and documentation tasks necessary to the customer service department.

In my position as Customer Service Manager and Sales Support I was responsible for all incoming phone calls and processing of all customer orders. This included coordinating with production and shipping personnel to process customer’s day-to-day requests. I took on the task of sales communications with all domestic and international accounts, which included current and prospective accounts when the position of Sales Representative was eliminated. I also supplied all marketing materials and customer service to all accounts, which included preparation and attendance at all trade shows. My duties also required reporting to the President all results of current and projected sales projects. I also performed various office duties as required in a small business setting.