Kim Hulse Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

-Own post-sales experience of 15 - 20 strategic accounts, fostering relationships and successfully project managing a clinical trial portfolio of $20M+ in contract value.-Negotiate and close contract extensions with key accounts resulting in $5M+ additional contract value annually.-Act as an advocate for customer needs within the company, influencing product development and contributing to new feature developments.-Spearhead a cross-departmental team to address key customer issues and clinical trial performance, enhancing overall customer satisfaction and project deliverables by 20% in the past year.-Onboard new enterprise-level customers, reducing time-to-value by 15% compared to the previous year.

Austin, Texas Area

-Influenced and inspired internal and external stakeholders to drive customer success for enterprise clients, resulting in 90% customer retention annually.-Identified strategic growth opportunities, promoted cross-selling and up-selling, exceeding quarterly sales quotas by 25%.-Coordinated and led cross-functional teams to deliver complex program operations within timelines, achieving a 100% program success rate.-Cultivated relationships with all levels of the client organization including C-Suite and influenced decision-making and alignment of our services with their strategic goals.-Pioneered the development and implementation of a new company program, expanding solution offerings and increasing customer satisfaction across key accounts.

Austin, Texas, United States

-Supervised and coached 4 - 6 Customer Success Managers on business development, account expansion strategy, operational planning, program adoption, and successful customer engagement practices for over 300 clients at $5M+ annual revenue.-Resolved escalated client issues, reducing churn by 10%.-Conducted quarterly business reviews, created reports and performed data-driven analysis to communicate progress, forecasts, and recommendations to executive leadership.

Austin, Texas, United States

-Managed and grew a portfolio of 20 - 25 key accounts, doubling revenue in 1st year.-Created and implemented a new housing service model for clients, resulting in additional revenue streams for our organization.

Austin, Texas Area

-Managed a portfolio of 20+ Community Associations, ensuring contract renewal rate of 85%.-Achieved exceptional community environments by overseeing 60+ vendor contracts.-Created >$1M annual operating and reserve budgets for 20+ communities, analyzed monthly and year-end P&Ls, researched and implemented strategic cost saving measures to meet budget goals.-Drove agenda and presented at Board of Directors and annual membership meetings.

Austin, Texas Area

-Provided administrative support for 3 Community Association Managers.-Achieved an 85% resident satisfaction rate by responding to over 200 inquiries and concerns monthly.