Credit Card Experience Owner
Current
Dec 2024 - Present
AeroLeads people directory · profile
Kim Johnson Email & Phone Number
Digital Credit Card Experience Owner | Senior Product Manager | Ex-Stash | Ex-PayPal | FinTech | Operations Tools | Customer Experience
at
Citizens
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Digital Credit Card Experience Owner | Senior Product Manager | Ex-Stash | Ex-PayPal | FinTech | Operations Tools | Customer Experience
Location
Glen Burnie, Maryland, United States
Who is Kim Johnson? Overview
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Quick answer
Kim Johnson is listed as Digital Credit Card Experience Owner | Senior Product Manager | Ex-Stash | Ex-PayPal | FinTech | Operations Tools | Customer Experience at Citizens, based in Glen Burnie, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Kim Johnson.
Kim Johnson previously worked as Credit Card Experience Owner at Citizens and Senior Product Manager at Stash. Kim Johnson holds Bachelor'S Degree, Business Administration And Management, General from Towson University.
Company email context
Email format at Citizens
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Citizens
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Profile bio
About Kim Johnson
At Stash, my focus as Senior Product Manager is on innovating financial technologies through Agile methodologies and operational excellence. With a rich background in product management, my recent role at MassMutual involved spearheading life insurance platform upgrades, ensuring a seamless transition from legacy systems to cutting-edge solutions.My tenure at MassMutual and Facet Wealth has honed my skills in backlog management and user story development, resulting in increased efficiency and enhanced client experiences. Collaborating closely with engineers, customers, and stakeholders, our team successfully deployed new platforms that elevated Certified Financial Planner productivity and revolutionized client interactions in the financial services sector.
Listed skills include Management, Product Management, Agile Methodologies, Customer Experience, and 12 others.
Current workplace
Kim Johnson's current company
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9 roles
Kim Johnson work experience
A career timeline built from the work history available for this profile.
Senior Product Manager
Jul 2024 - Oct 2024
Product Owner
I’m currently acting as a Technical Project Manager that is overseeing Life Insurance platform upgrades from legacy platforms to more modern stacks.
Nov 2022 - Jul 2024
Product Owner
Collaborated with engineers, customers and stakeholders to plan, create, test, and deploy a new financial planning platform that increased Certified Financial Planner efficiency and created a new Client Experience.
Jun 2019 - Nov 2022
Senior Product Manager
I reduce Net Credit Losses and improve customer experiences by building efficient web applications for contact center agents to service US, German, and UK consumer and business credit lines.
Feb 2018 - Jun 2019
Product Manager
I manage developers that are creating tools for our teammates to service customers using the Agile methodologies.
Jan 2015 - Feb 2018
Customer Support Supervisor
Sep 2013 - Jan 2015
Customer Support Team Lead
Dec 2011 - Sep 2013
Customer Support
Jan 2009 - Dec 2011
1 education record
Kim Johnson education
-
Towson University
FAQ
Frequently asked questions about Kim Johnson
Quick answers generated from the profile data available on this page.
What company does Kim Johnson work for?
Kim Johnson works for Citizens.
What is Kim Johnson's role at Citizens?
Kim Johnson is listed as Digital Credit Card Experience Owner | Senior Product Manager | Ex-Stash | Ex-PayPal | FinTech | Operations Tools | Customer Experience at Citizens.
Where is Kim Johnson based?
Kim Johnson is based in Glen Burnie, Maryland, United States while working with Citizens.
What companies has Kim Johnson worked for?
Kim Johnson has worked for Citizens, Stash, Massmutual, Facet Wealth, and Paypal.
How can I contact Kim Johnson?
You can use AeroLeads to view verified contact signals for Kim Johnson at Citizens, including work email, phone, and LinkedIn data when available.
What schools did Kim Johnson attend?
Kim Johnson holds Bachelor'S Degree, Business Administration And Management, General from Towson University.
What skills is Kim Johnson known for?
Kim Johnson is listed with skills including Management, Product Management, Agile Methodologies, Customer Experience, Leadership, Communication, Feature Prioritization, and Strategic Roadmaps.
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