Leading a team to deliver effective services to people with learning disabilities.

Delivering transformational programs within the public sector including Local Authority, Police and the NHS

Designing and delivering the lean thinking methodology across the business. Making significant improvements to service delivery, systems and processes. The key focus to develop people to deliver outstanding customer focused services.

Designed and delivered customer services through a single contact centre and walk in service for all services across the Council. Responsible for compliments and complaints and the proper Officer responsible for the registration of birth death and marriages.

Day services manager

Community day services in partnership with the NHS