Program Delivery Specialist
Brookfield, Wi
.• Relationship management skills with PCG line of business, as well as others within IFL (worked closely with the PCG IFL team, as well as others within Wealth Management and the IFL)• Applied development tools, such as LMS, SharePoint, RMS, Portal, etc. to be able to work with, consult and assist others within the department and business• Issue resolution for technical applications; main contact for Adobe Connect issues; assisted employees with LMS• Worked closely with clients, vendors, lines of business, facilitators and management to ensure their needs were met• Proven time management skills• Proven multi-tasking skills; ensured multiple programs ran smoothly and concurrently• Understand adult learning theories; determined best method of learning based on audience (webinars, on line, in person)• Knowledgeable of internet and intranet; Consulted with clients regarding placement of links; updated information pertaining to intranet• Proven leadership skills; Developed new employees by providing guidance for processes and procedures necessary for their positions• Attended meetings to help understand the organization as a whole as well as the department• Change Management Skills – Part of integration team, which successfully trained employees on countless new applications