Assist in overseeing daily operations to ensure high level of customer satisfaction by implementing and executing internal organizational processes for life cycle of shipments through LAAS platform.• Actively collaborate with internal teams including engineering, operations support and compliance as well as external freight forwarders and customs brokers to prepare SOPs to clear customs, holds, and exams.• Evaluate vendors and quoted lanes to ensure budget requirements and maximize company profit margins. Helped grow revenue profits from $250,000 in net revenue to $500,000- $600,000 monthly by improving vendor negotiations and customer loyalty.

Specializing in import and export drayage shipments, showing strength of knowledge in reefer and overweight shipments.•Act as a liaison between customer and carrier to move import/export drayage shipments from port to door for dry and reefer containers as well as shipments to and from the rail. Liaison relationship with customers resulted in an increase of customer referrals by 40%.• Provide creative solution-based transportation services for our customers by identifying and addressing potential issues in advance to minimize or eliminate problem areas for our customers. Achieved this by understating our customers business through prospecting phase and working with reliable carriers in our regional markets to provide excellent service resulting in 98% on time delivery rating. • Develop opportunities for new business while maintaining and penetrating existing accounts resulting in 60% increase in account penetration and 20% increase in margin revenue.• Often collaborate with governing agencies including customs, FDA, and freight forwarders to prepare POA to clear customs holds, and exams. Assisted in drafting paperwork such as BOL’s to provide to appropriate parties for clearance.

Arranged and determined most cost effective routes to maximize company and driver profits. Acted as a liaison of communication between drivers, customers and vendors to troubleshoot potential issuesManaged a fleet of drivers to ensure high level of service to 56 dedicated stores, while assisting with 200+ store deliveries, and two distribution centers in the Midwest.

Negotiated, booked and tracked loads for project-based time sensitive shipments to job sites.Coordinated OTR shipments including but not limited to partials, FTL’s, LTL, PO and FB loads. Specialized in OS/OD and OW FB moves.Assisted in managing back end operations on a broker account that generated over $700k in annual revenue. Included reviewing budgets, invoicing and collaborating with AP/AR departments to resolve customer and carrier disputes.

Managed SalesLogix database of 1,400 accounts and grew assigned territory by 10% Generated over $13k in new business while developing $108k in potential businessPrepared and delivered presentations to c-level executives and business owners on UniFirst’s products and services

• Managed and oversaw day to day operations, administration and supervision of the fitness center • Continually facilitated the growth of the fitness center through the coordination of group fitness classes, personal training, membership sales and marketing • Created a community presence by developing collaborative partnerships with local businesses

• Designed and executed personal training and wellness programs for individuals and groups • Promoted Community Health Network’s mission to develop a healthy workplace • Developed a stable client base by establishing professional relations with members

• Provided health coaching and training to clients to help them achieve their wellness goals • Created and presented on-site health seminars and educational training to potential clients • Raised awareness for the relevance of health and wellness programs in a workplace setting

• Promoted, marketed and sold financial services offered through Primerica and their partners• Recommended strategies for clients to help them achieve their financial goals• Recruited, trained and managed trainees to become successful financial coaches

• Developed and implemented individualized fitness programs for clients • Monitor, instructed and helped clients ensure proper lifting and exercise techniques• Coached, motivated and held clients accountable in helping them reach their fitness goals