I’ve dedicated my career to travel technology, and I’m genuinely passionate about transparent leadership, building authentic connections with my teams, colleagues, and customers, and driving meaningful, innovative change. 𝐈 𝐚𝐛𝐬𝐨𝐥𝐮𝐭𝐞𝐥𝐲 𝐥𝐨𝐯𝐞 𝐰𝐡𝐚𝐭 𝐈 𝐝𝐨!In my new role at Centaur Systems, we're focused on enhancing and innovating our Centaur Travel Business Management System—a solution designed to help tour operators of all kinds and sizes overcome their unique operational challenges.I was extremely fortunate to start my career on a very small team responsible for the rewrite and modernization of the Central Reservation System at Hyatt Hotels, known as SPIRIT. The experience taught me agile, product and customer focus long before they were well-adopted methodologies, and I am eternally grateful for the mentors and colleagues that I had the good-fortune to begin my career with that shaped the successful approaches that I carry forward to this day.Over the years, I’ve since successfully innovated and launched several B2B applications - Colleague Advantage for Hyatt’s front desk and MyCollette for self-service tour management at Collette. I’ve developed API frameworks for micro web services, enhancing real-time data delivery and system efficiency. My CRM experience includes guest profile systems using Informatica MDM and Salesforce integration.My design approach keeps customers at the heart of everything we do and combines strong intuitive insight with data analysis to uncover genuine problems, leading to solutions that customers can’t imagine living without. The unique combination of my technical and product expertise helps me bridge the gap between customers, stakeholders, and technical teams, driving focused innovation that naturally leads to product adoptionThe outcomes of my team's efforts have been measurable results including industry awards, enhanced customer loyalty, more efficient training approaches, diminished customer complaints, optimized system performance, streamlined business processes, and increased automation, leading to accelerated development timelines and deepened trust in our business relationships.I’m energized by the hard work, responsibility, and accountability of making a REAL difference for customers, stakeholders, my teams, and my company.Thank you for taking the time to learn more about me!