Kim Lacoursiere Email and Phone Number

• Remote Instructor for W@Home program with the focus on skills building for working from home. Courses include: Records Management, MS Office 2019, Office Administration, Business Math, Business Communication, Employment Development Strategies, Presentation Skills, Health & Safety, PC Troubleshooting, Keyboarding, and Essential Skills for the workplace.• Assist learners in identifying their life goals, existing skills and gaps in education and experience required to move forward & achieve… Show more • Remote Instructor for W@Home program with the focus on skills building for working from home. Courses include: Records Management, MS Office 2019, Office Administration, Business Math, Business Communication, Employment Development Strategies, Presentation Skills, Health & Safety, PC Troubleshooting, Keyboarding, and Essential Skills for the workplace.• Assist learners in identifying their life goals, existing skills and gaps in education and experience required to move forward & achieve goals.• Identify KSA gaps and training opportunities for each participant.• Working as a strong team member, provide feedback on course content, and potential curriculum development which would improve or enhance the existing materials and courses.• Design and implement new course content and curriculum.• Ability to be flexible while aligning the goal of the program and the needs of each participant. • Conduct interviews and assessments identifying personality style indicators and values. • Assess participant’s progress and success in programs utilizing a variety of tools including quizzes, final exams, project completion, classroom engagement, and attendance. Show less

• Facilitate and/or co-facilitate workshops using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, train-the-trainer, and lectures. • Design and Deliver training as identified through needs assessments and industry requirements• Respond to industry change and legislative requirements identifying training supports• Evaluate and recommend eLearning training as need arises• Identify coaching opportunities for… Show more • Facilitate and/or co-facilitate workshops using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, train-the-trainer, and lectures. • Design and Deliver training as identified through needs assessments and industry requirements• Respond to industry change and legislative requirements identifying training supports• Evaluate and recommend eLearning training as need arises• Identify coaching opportunities for team and colleagues• Communicate position based Knowledge Skills Abilities to recruitment team to support High Performance culture• Support development and delivery of eLearning collaborating with Subject Matter Experts and graphic designer, including providing Voice Overs and influencing conten• Create an engaging learner experience. • Support internal facilitator recruiting, auditing, training and coaching Research content and, liaise with subject matter experts • Apply knowledge of adult learning principles and modern learning tools and techniques to design clear, concise, engaging, effective and interactive learning experiences for a variety of audiences.• Develop post-training support and reinforcement tools, ensure knowledge retention and drive improved performance and business outcomes. • Support development of eLearning working with SME's and graphic designer, including providing Voice Overs and influencing content. Show less

Oversees and directs the Life Skills Training (LST) Programs for both men and women ensuring a holistic, robust, and quality learning environment that supports The Salvation Army and Community Services (Calgary) mission, vision, and values.Review, develop and implement Life Skills TrainingResearch and develop new Life Skills Training coursesDevelop monthly course scheduleRecruit, Orient, Train, Recognize, Evaluate direct reportsEnsure program is fully staffedEnsure… Show more Oversees and directs the Life Skills Training (LST) Programs for both men and women ensuring a holistic, robust, and quality learning environment that supports The Salvation Army and Community Services (Calgary) mission, vision, and values.Review, develop and implement Life Skills TrainingResearch and develop new Life Skills Training coursesDevelop monthly course scheduleRecruit, Orient, Train, Recognize, Evaluate direct reportsEnsure program is fully staffedEnsure supervision and performance management in placeEnsure staff participate in mandatory trainingConduct probationary and annual performance reviewResponsibilities encompass Financial reporting and budget management, Administrative and Organizational responsibilities, Client Support, Human Resources and Program Management. Show less

Identify and/or provide clients with educational opportunities, both internal and external, to further their personal and professional development.- Provide training in group and one-on-one sessions in computer literacy, job readiness and/or living in Canada- Identify key knowledge areas and develop programs such as job search/preparation and formal continuing education opportunities, computer literacy in common business applications, resume writing skills, and interview… Show more Identify and/or provide clients with educational opportunities, both internal and external, to further their personal and professional development.- Provide training in group and one-on-one sessions in computer literacy, job readiness and/or living in Canada- Identify key knowledge areas and develop programs such as job search/preparation and formal continuing education opportunities, computer literacy in common business applications, resume writing skills, and interview preperation- Recruit, supervise and train team of volunteers to support clients with computer use and learning- Develop and delivery computer based training such as Microsoft Suite and Windows, Pinterest, Facebook, Internet Use and Safety, USB and Cloud based courses- Promotion and marketing of program to internal and external clients and service providers- Assess and register learners- Design of monthly and annual training schedule- Update and deliver monthly schedule on all marketing locations including TSA website Show less

As the Events Coordinator, I worked with the Doctors and Team Members to promote and plan educational events.My role included: Contacting prospective patients through a referral program.Planning and executing the Dinner with the Doctor evening.Planning and coordinating monthly and semi annual training seminars.Being a role model to my family and friends by living the 5 Essentials extending my life and improving my health.Networking and developing… Show more As the Events Coordinator, I worked with the Doctors and Team Members to promote and plan educational events.My role included: Contacting prospective patients through a referral program.Planning and executing the Dinner with the Doctor evening.Planning and coordinating monthly and semi annual training seminars.Being a role model to my family and friends by living the 5 Essentials extending my life and improving my health.Networking and developing strong relationships through social media, the APHS Community, professional organizations, churches and clubs Show less

Providing superior customer relations and support thru education and solutions.Mentoring colleagues and customers in understanding and using IHS applications to help evaluate plays and analyze Areas of Interest.Responsibilities:• Create Course Objectives, Lesson Plans, Learning Outcomes, Training Manuals and supportive Materials• Facilitate customer training in AccuMap, AccuLogs, Incident Manager, and e-Triever In-house, online, and at clients sites• Taylor training… Show more Providing superior customer relations and support thru education and solutions.Mentoring colleagues and customers in understanding and using IHS applications to help evaluate plays and analyze Areas of Interest.Responsibilities:• Create Course Objectives, Lesson Plans, Learning Outcomes, Training Manuals and supportive Materials• Facilitate customer training in AccuMap, AccuLogs, Incident Manager, and e-Triever In-house, online, and at clients sites• Taylor training experience to meet the needs of the customers• Evaluate and update training materials and curriculum collaborating with team members and Product Manager for enhancements to existing applications and for new products• Mentor colleagues to work toward a common goal of providing superior customer experience • Communicating customer feedback and change requests to the Product Manager• Follow up with customer’s requests that arise from training sessions and provide additional assistance either via phone or thru site visitAccomplishments and Volunteer Roles:• Co-founding member of the IHS Speaker’s Club. Formed as a colleague volunteer group, the speaker’s club gained the attention and support of the VP and has since been recognized as a Professional Development opportunity for colleagues.• Past Chair of IHS Corporate Sustainability Team, continuing to act as a volunteer member of the team. This team focusses on Community, Philanthropy, Environment, and Health and Wellness. As volunteer members the team coordinates, and champions events that offer colleagues the opportunity to be a positive influence in the community in which they live and work. Show less

The Product Specialist is an in-house expert on the user/market level use of AccuMap and AccuLogs and has an understanding of client's requirements and how the applications can suit them.The Product Specialist: • Supports product launch plans• Understands and demonstrates the features, advantages and benefits of the product • Participates in the creation of instructional documents as well as the training curriculum as required• Documents domain use of both IHS and… Show more The Product Specialist is an in-house expert on the user/market level use of AccuMap and AccuLogs and has an understanding of client's requirements and how the applications can suit them.The Product Specialist: • Supports product launch plans• Understands and demonstrates the features, advantages and benefits of the product • Participates in the creation of instructional documents as well as the training curriculum as required• Documents domain use of both IHS and competitive products• Conducts on-site and off-site training and demonstrations and participate in all user focused initiatives• Ensures support materials are current and complete• Is instrumental in delivering value proposition of IHS and its products• Understands and documents buyer personas• Works closely with the Sales team during pre & post sales of productsA Product Specialist has:• Excellent written and verbal communication skills• Strong presentation skills• Excel working in a cross functional, multi-disciplinary team focused on delivery Show less

As Corporate Trainer I worked for four weeks with new hires preparing them for their role in the call centre. The training consisted of 5 modules which included customer service, technical and equipment support, phone plans, and systems training.As Supervisor, I lead a team of 21 to provide exceptional customer service through trouble shooting technical and equipment issues, billing inquiries and upgrade requests.As HR Recruiter I assisted in finding qualified candidates for… Show more As Corporate Trainer I worked for four weeks with new hires preparing them for their role in the call centre. The training consisted of 5 modules which included customer service, technical and equipment support, phone plans, and systems training.As Supervisor, I lead a team of 21 to provide exceptional customer service through trouble shooting technical and equipment issues, billing inquiries and upgrade requests.As HR Recruiter I assisted in finding qualified candidates for positions within the call centre which included Management as well as customer service representatives. Show less

Working with the Board of Directors, funding agent, Workers Compensation, Employers, and Occupational Health and Safety, I evaluated injury trends, training opportunities and programs, and came up with solutions. I also evaluated policies and procedures to ensure compliance with legislation.