Supported the digital transformation by implementing Agile methodologies and tools across multiple teams including DevOps, Data Engineering, Database Administration, Analytics, etc. Developed business processes for teams. Managed both Scrum and Kanban teams as Scrum Master and Agile Coach working with Product Owners and technical managers to deliver products iteratively as well as standard operational support functions.• Coached teams through the transformation and provided the necessary training and references to enable the ideal management and team structures.• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews and technical debt reduction.• Organized and facilitated Scrum ceremonies - conducted daily stand-ups in two-week Iterations, facilitated sprint planning, retrospectives and backlog refinement.• Focused on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team.• Assisted as needed to help remove impediments and distractions that interfere with the ability of the team to deliver on the Sprint goal.• Adapted Scrum implementation as needed to work within a gated waterfall model, while allowing the team to practice Scrum as much as possible.• Helped the organization in improving product and services by initiating collaboration between teams and by introducing methodologies that are flexible and adaptable to handle unpredictable circumstances.• Guided and mentored the scrum teams in load balancing, story grooming, and story acceptance• Helped the team in understanding the process and concepts of Sprint Demo, Sprint Review, and Sprint Retrospectives• Coached and assisted the team with relative story sizing/estimation, task definition and Acceptance/Doneness criteria.

Business System Manager for AT&T Project Portfolio Management (CA PPM “Clarity”) system. Work extensively with business teams to gather and implement requirements and features. Plan and partner with outside vendors (onshore and offshore) and internal IT teams in support of software upgrades and maintenance. Provide system administration including account creation, access management/security, configuration and profile enhancements and redesigns, and report and portlet/dashboard development. Deliver technical support to end-users by quickly identifying, diagnosing and resolving technical issues. Manage and schedule system downtime to minimize impact on business users. Develop step-by-step training guides for end-users, system documentation, standards and procedures. Train/mentor users and provide subject matter expertise in order to leverage application features and capabilities. Drive the definition, establishment and acceptance of best practices and common processes.• Collaborated on system implementation and launch of the Project and Portfolio Management application throughout Consumer Digital Experience organization to improve investment decision making, enhance productivity and standardize resource management.• Successfully designed, configured and implemented all aspects of onboarding the Business Digital Experience organization to the application.• Implemented Atlassian Jira platform to capture new business requirements and feedback, manage new implementation requests and gather metrics.• Created enterprise Confluence Wiki for support team to capture team specific knowledge.

Managed test projects for eCommerce applications and accessibility (Section 508) compliance. Tracked and assessed eCommerce projects to identify and report impacts to back office operations. Analyzed business requirements and functional specifications to create test cases and procedures. Performed functional, system integration and user experience testing. Logged test results and defects in Jira. Communicated issues in defect triage meetings. Participated in business/development meetings, project meetings, release meetings and QA status meetings. Troubleshot issues between the order database and the sales channels.• Revamped and maintained wiki for QA organization using Confluence.

Managed scheduling, production and implementation of online advertising campaigns and monitored contract compliance. Created, expanded and optimized pay-per-click keyword search engine campaigns in Google AdWords. Extensive project management experience in the production of internet and eCommerce corporate marketing programs.Managed content and design of corporate Intranet site. Proficient in coding HTML layouts as well as CSS. Ensured integration between online communications and traditional marketing campaigns. Coordinated with product marketing and design staff to ensure the latest materials were made available and promoted. Collected photography assets and optimized images for site.Scheduled and executed delivery of marketing programs. Implemented direct mail, product launches and trade shows. Managed job costing, tracking and purchasing of printed collateral, promotional merchandise, trade show materials and photography. Created ad-hoc reports for presentation purposes to finance & executive management. Recorded automated voice messaging scripts.• Refined online usability to enhance user experience and improve site flow.• Defined vendor qualifications and oversaw production of materials within established budget.• Organized job tracking system to ensure production schedules were met.