Kim Lax Email and Phone Number

o Responsible for human resource duties including recruitment and employee selection, coordinating hiring and orientation of new staff.o Manage initial employee set up of payroll, email, server access and maintaining personnel files.o Coordinate with managers to maintain up-to-date job descriptions, protocols for staff supervision, in-service training, and the employee review process.o Manage employee benefit plans and workers compensation claims.o Manage all donations, processing all gifts and constituent information generating reports using database software for internal users such as Fiscal Administrator, management team, auditor and Board of Directors.o Responsible for growing the donor base and size of gifts from individual donors; on occasion directly cultivate and/or solicit gifts when appropriate. Works closely with the CEO and board volunteers to support and organize major donor fundraising activities.o Responsible for managing and improving existing events, coordinating with Outreach Team, Board volunteer donor relations committee, and looking for new opportunities for fundraising revenue through events.

PeaceHealth – Executive Assistant • Interim Executive Assistant for Chief Medical Officer and Interim Chief Nursing Officer.o Provide administrative assistant support involving ongoing projects and activities.o Responsible for coordinating calendar and appointments by utilizing Microsoft Outlook calendar o Assist with oversight of administrative processes of assigned programs. o Provide support by attending the monthly Leadership Coordinating Council (LCC) meeting. Develop draft agenda; forward agenda and any documentation to co-facilitatorsUniversity of OregonInterim Executive Assistant for Interim Chief of Staff and Associate VP in Research and Innovation o Responsible for coordinating and preparation of meetings for multiple departments.o Track and follow up on various academic or administrative planning processes to ensure goals and objectives are met. o Assist with oversight of administrative processes of assigned units and programs. o Process and handle sensitive and confidential documents, including those related to personnel, financial, legal and other matters.

• Chief Operations Officer (January 2012 - September 2016)o Responsible for human resource duties including recruitment and employee selection, Worker's Compensation Administration, implemented United Healthcare enrollment in accordance with the Affordable Care Act for all eligible employees, notifying COBRA of terminated employees, and Conflict Resolution. Develop and maintain HR procedures and policies. o Responsible for troubleshooting problems in a wide variety of community association settings and disciplines, and acting as an additional layer of support for the manager and the client. Responsible for overseeing the scheduling and preparation for board meeting and budgets for over 200. Implemented software change and monitored transfer of 30,000 homeowner’s records. o Responsible for office operation management. Monitored and processed company contracts for copy and postage machines. Supervision of 10 front area staff providing administrative support to 35 managers. Assisted the owner of the company in the areas of operations, payroll, marketing and client retention.• Director of Management Services (July 2009 - January 2012)o Responsible for training and supervising four managers, troubleshooting problems in a wide variety of community association settings and disciplines, and acting as an additional layer of support for the manager and the client.o Created and participated in sales presentations for prospective clients.• Association Manager (October 2003 - July 2009) o Responsible for 18 communities providing calendaring/scheduling, correspondence, customer relations, events, meeting prep support to the Board of Directors. Performed financial monitoring for communities up to combined $1M annual budget. • Front Desk Manager (April 2003 - October 2003)o Responsible for multi-line phone system. Processed incoming and outgoing mail. Provided administrative support for managers and staff.

Supported and provided for the ongoing training and developmental needs of 27 travel offices with more than 85 staffmembers. Developed curricula and training aids. Implemented classroom and remote training, and handled enrollmentand scheduling duties. Implemented innovative virtual training. Marketed agency services and promotions to universitystudents. Pioneered tele-training methods to maintain training at a high level and reduce associated costs. Learned Train-the-Trainer techniques and implemented a training instructor expansion course. Contributed regularly to three RegionalUpdate bulletins.

Promoted work abroad/ study abroad programs. Marketed agency services and promotions to area university students.Trained consultants regarding corporate policies, Sabre program usage and the overall travel industry.Office/agents within office consistently remained within the Top 10 list for sales achieved.

Marketed agency services and promotions to area university students, faculty, and staff members. Managed accountsand grew business levels.

Serviced multicultural clients. Promoted customer service. Initial set-up, inventory control and computer upload.Facilitated training on new inventory system to 10-person store

Managed adult learning instructing all areas of travel. Overall management of student files/grades. Instructed in theory,computers (SABRE) and customer service. Facilitated classes up to 10 adults Updated and revised curriculum to maintaincurrent travel information

Responsible for overall management of agents and reservations department. Responsible for completing employeeevaluations and training Maintained client database for group sales and PTA desk. Facilitated new reservation agent in-house training.

Maintained radio contact with all aircraft, flight operations and emergency units. Devised and coordinated checklist fordaily procedures. Supervised and trained individuals in all aspect of the ATC field